Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

The ServiceNow Data Architect is responsible for the overall design, implementation, and management of data architecture within the ServiceNow platform. This role involves defining data standards, ensuring data integrity and consistency, and optimizing the data structures and processes to support various business and IT objectives. The ServiceNow Data Architect works closely with stakeholders to translate business requirements into scalable and efficient data solutions, enabling effective use of ServiceNow’s capabilities across the organization. The ideal candidate will be responsible for designing, implementing, and optimizing ServiceNow solutions to meet the needs of our organization and clients. As a key member of our team, you will work closely with stakeholders to understand data requirements, architect data solutions, and drive successful implementation and adoption of ServiceNow platform capabilities.

Primary Duties and Responsibilities:

- Data Architecture Design: Develop and maintain the data architecture for the ServiceNow platform, including defining data models, schemas, and relationships to support business and IT requirements.
- Data Governance: Establish and enforce data governance policies and standards to ensure data accuracy, consistency, security, and compliance within the ServiceNow platform.
- Integration Strategy: Design and implement data integration strategies to seamlessly connect ServiceNow with other enterprise systems and data sources, ensuring efficient data flow and interoperability.
- Data Quality Management: Implement processes and tools to monitor and improve data quality within ServiceNow, addressing data anomalies, inconsistencies, and integrity issues.
- Stakeholder Collaboration: Work closely with business analysts, developers, and stakeholders to understand their data needs and translate them into technical solutions within the ServiceNow environment.
- Performance Optimization: Optimize the performance of data-related processes and queries within ServiceNow, ensuring efficient data retrieval and processing for reporting and analytics.
- Documentation and Standards: Develop and maintain comprehensive documentation for data architecture, standards, and procedures to guide development teams and ensure consistency in data management practices.
- Data Security: Define and implement data security measures within ServiceNow to protect sensitive data and comply with organizational and regulatory requirements.
- Continuous Improvement: Stay informed about industry trends, emerging technologies, and ServiceNow updates related to data architecture, and recommend enhancements to improve data capabilities and efficiencies.
- Training and Mentoring: Provide guidance and training to development teams and stakeholders on data architecture principles, best practices, and ServiceNow data management capabilities.

- Collaborate with cross-functional teams to integrate ServiceNow solutions with other enterprise systems and applications.

- Stay current with industry trends, emerging technologies, and ServiceNow platform updates, and recommend innovative solutions to enhance organizational capabilities.

- Perform solutions review coming from the demand process

- Review development solutions provided by the engineering and product development teams

- Engage with the Operations team when required to support operational issues

- Develop, implement, and maintain platform development, integration, etc., standards

Required Skills:

- 10+ years of experience architecting and implementing ServiceNow solutions, with a deep understanding of the platform's capabilities and best practices.

- 8+ years of experience in ServiceNow development, including hands-on experience with ServiceNow scripting (JavaScript), ServiceNow APIs, UI policies, business rules, workflows, and integrations.

Preferred Skills:

- ServiceNow Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – preferred in relevant modules like CMDB or ITSM.
- Advanced Data Management: Experience with advanced data management practices, including master data management, metadata management, and data lifecycle management.
- Experience with Data Integration Tools: Familiarity with data integration and ETL tools, such as MuleSoft, Informatica, or Boomi.
- Knowledge of ITIL: Understanding of the ITIL framework and its application in IT service management, particularly in data and configuration management.
- Advanced Degrees and Certifications: Data Architecture, Information Systems, or related fields, and certifications in data architecture or data management (e.g., TOGAF, DAMA-DMBOK).

- Experience with ServiceNow platform upgrades and performance tuning.

- Knowledge of enterprise architecture principles and frameworks.

- Experience with Agile development methodologies.

- Familiarity with related technologies such as LDAP, SSO, REST, SOAP, and JSON.

- Strong analytical and problem-solving skills, with the ability to translate complex business requirements into technical solutions.

- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.

- Experience leading technical teams and guiding projects from inception to completion.

- Strong understanding of ITIL processes and IT service management principles.

- Demonstrated ability to work in a fast-paced environment and manage multiple priorities effectively.

- Commitment to continuous learning and professional development.

Education-

Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/31/2024