Client Care Advisor – Boundary Vets
Location: [Insert Practice Location]
Hours: 40 hours per week across 4 fixed days (Monday, Tuesday, Thursday, Friday)
Shift Pattern: Fixed rota, predominantly 8:30am–6:30pm with one early shift on Mondays (7:45am–5:45pm)
Weekend Requirement: 1 in 5 Saturday mornings (TOIL provided)
Lunch Break: 30-minute paid break per day
Salary: Competitive, dependent on experience

About Us
Boundary Vets is a growing, forward-thinking, and close-knit practice that places great emphasis on delivering gold-standard care for pets and outstanding service for clients. Our client care team plays a central role in upholding our reputation, and we are proud of our friendly, compassionate, and high-performing front-of-house culture.

The Role
We are looking for a proactive and people-focused Client Care Advisor to join our established reception team. This is a varied and rewarding role where no two days are the same. The position is ideal for someone who thrives in a fast-paced environment and genuinely enjoys client interaction and administrative responsibilities in equal measure.

Each day is split between client-facing duties at reception and focused admin work. A key part of this role will involve actively managing and chasing outstanding debts, as well as supporting the practice’s social media presence through confident and engaging content.

Key Responsibilities Include:

• Greeting all clients warmly and professionally
• Booking appointments and procedures efficiently and accurately
• Processing client queries and requests across email, phone, and face-to-face interactions
• Handling payments and maintaining accurate client records
• Processing repeat medication requests in line with protocol
• Managing the practice’s social media presence (e.g., creating and posting internal updates and client-facing content)
• Proactively handling debt collection, including confidently phoning clients regarding outstanding payments
• Maintaining confidentiality and professionalism at all times
• Ensuring reception and waiting areas are tidy, welcoming, and well-organised
• Working closely with the Client Care Manager and wider team to ensure an excellent client experience

What We’re Looking For

• A confident communicator with excellent interpersonal skills
• Someone with proven customer service experience (experience in care-related fields is also valued)
• Strong organisational skills with the ability to multitask effectively
• A calm, compassionate, and solutions-focused attitude
• Comfortable using systems and technology for both admin and social media purposes
• Confidence in managing financial discussions and chasing debts in a respectful but effective manner
• Someone who thrives in a team environment but can take ownership of individual responsibilities
• A positive personality with the ability to bring warmth and energy to client interactions

Benefits Include:

• 5 weeks of annual leave plus bank holidays
• Birthday day off
• 30-minute paid lunch break each day
• Weekly fruit delivery to the practice
• Automatic registration with the BVRA (British Veterinary Receptionist Association) and support to complete Bronze, Silver, and Gold awards
• Ongoing opportunities for personal and professional development through in-house and external training

If you are enthusiastic about client care, confident in communication, and bring both warmth and reliability to everything you do, we’d love to hear from you.

To apply, please email your CV and cover letter to [email protected]