Location: Bonnyville or Cold Lake, Alberta

Employment Type:  Full Time – Permanent

Salary Range: S3, Level 3, $60,160 - $75,200 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity. This position may be eligible to receive a Northern Living allowance.  Northern Living allowances are provided based on the location of the position and where an employee primarily works and resides.

Field Support, Field Operations, East - Hybrid

The Opportunity

The Alberta Energy Regulator (AER) is currently recruiting for a Field Support team member to join the Regulatory Compliance branch. As a highly valued Field Operations East (FOE) team member, you will play the essential role of providing support to the operations and field staff on records management, liaise with stakeholders on low-risk industry management, support provincial teams as needed, provide guidance to junior staff and inspectors on administrative best practices, and provide additional customer service and office support as required. A primary function of this role is to ensure AER processes for records management and retention, data integrity, finance, and stakeholder engagement are met.

What your day-to-day will look like:

• Conduct data integrity support related to files and records (Orders, Incidents) in alignment with AER procedures, working with inspection staff to ensure records are both accurate and complete, assisting with data entry and training as required.

• Effectively triage and manage Field Operations correspondence in its various forms both internally and externally; email, mail, phone, fax, and walk-in, while maintaining confidentiality with sensitive information. Enter, complete, and close lower risk release, complaint, contravention, and self disclosure files. Review and assess industry notifications for dissemination to compliance staff.

• Prepare, edit, and format letters, correspondence, and emails in accordance with AER guides and templates.

• Fulfill general office duties such as, but not limited to, handling invoices, distribution of mail, coordination of service providers, ordering of office supplies, following procedures as outlined.

• Collaborate and execute planning and support of stakeholder engagements such as open houses, synergy groups, Emergency Response Plan exercises, operator awareness sessions, and meetings when required. Create meeting agendas and take minutes.

• Manage the tracking of the field operations staff training and ticket expiration, conduct administration of the working alone program, order and manage safety supplies, manage the administration of building services for the field location.

What we’re looking for in you:

• Diploma in Business Administration or other related education.

•  6+ years of related administrative, field operations, and/or regulatory experience. 

• Proficient with MS Office, Word, Excel, PowerPoint, and Outlook.

• Attention to detail and accuracy, paired with strong organizational skills with ability to multitask and prioritize competing duties.

• Ability to work independently as well collaboratively in a team environment.

• Strong communication skills, both verbal and written; capable of handling confidential, sensitive, and personal information.

Additional Information:

• All applicants must be legally entitled to work in Canada at the time of application.

• This position participates in a hybrid work schedule, however, there is a business requirement for this incumbent to be located in Bonnyville or surrounding areas.

• Additional training is required and will be provided: First Aid and ICS 100.

• Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.

• If you need accommodation during any stage of the recruitment process, please email [email protected].  Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What we offer you:  

• Great benefits from your first day of work

• Flexible Work Program - hybrid work and flexible hours

• Defined benefit pension plan

• Flexible benefits program options, including Personal & Health spending account(s) 

• Generous vacation entitlement and flex days

More information about working at the AER’s including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.

Our Commitment to Diversity:

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of background or identity of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives. 

Our commitment to diversity, equity and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: November 1, 2024, at midnight

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