Role Overview

The Technical Specialist will support Project related virtual servers hosted on a tenant based server infrastructure whereby the Project will be a tenant within the hosted environment. This role will focus on administering virtual servers and service operations managed by external providers.

The specialist will also administer, deploy, and release in house developed applications. A strong emphasis will be placed on ensuring the virtual servers and services security, performance, and stability.

 The Technical Specialist should also demonstrate quality service and accountability in resolving requests, supporting daily operations, and ensuring system stability while possessing excellent communication and technical skills to handle network complexities and detect system failures. This should result in accurate, timely, and efficient solutions and data, as evidenced by meeting customer needs and meeting or exceeding established performance metrics.

Responsibilities

• Administer and manage virtual servers within a tenant-based server infrastructure. Monitor and support virtualized servers and services, focusing on performance optimization and security.
• Administer in house developed applications, including deployment and release management, using modern CI CD processes.
• Maintain and optimize Microsoft Active Directory in a hosted environment.
• Ensure robust backup and disaster recovery plans are delivered to the Project and related servers within the tenant-based infrastructure.
• Collaborate with external hosting providers to ensure service levels are met and infrastructure is scaled appropriately.
• Support internal departments by providing technical assistance and ensuring the seamless integration of IT solutions.
• Continuously evaluate and recommend improvements to virtual servers to enhance performance, security, and cost effectiveness.

Knowledge, Skills, and Abilities Strong experience in managing and troubleshooting in a tenant based or cloud-based architecture.

At least ten years of relevant work experience in IT infrastructure management, preferably in a cloud hosted or tenant-based environment.

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About Accenture

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