Posted:
10/2/2024, 5:28:25 AM
Location(s):
Belfast, Northern Ireland, United Kingdom ⋅ Northern Ireland, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
24793356 - Technical Applications Support Analyst - Electronic Execution Services – AVP – Belfast
Job Purpose:
We are seeking a highly motivated candidate to join the EES (Electronic Execution Services) team, supporting Citi’s Futures, Clearing and FXPB (FCX) businesses globally.
The purpose of this role will be to provide the first line of support to both external & internal customers on Citi’s Futures trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship.
Successful candidates will join the global EES team working alongside respective sales groups to provide a high-level service across internal and external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.
Job Background/Context:
The FCX business operates on a global 24-hour basis covering trading centers in Asia Pacific, Europe and North America. The candidate will work closely with colleagues in other regions to ensure the successful operation as a global function.
Key Responsibilities:
Knowledge/Experience:
Nice to have skills and experience
Skills:
Qualifications:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
What we’ll provide you
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
Visit our Global Benefits page to learn more.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-AP2
------------------------------------------------------
Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Development------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Website: https://www.citigroup.com/
Headquarter Location: New York, New York, United States
Employee Count: 10001+
Year Founded: 1812
Last Funding Type: Post-IPO Equity
Industries: Banking ⋅ Credit Cards ⋅ Financial Services ⋅ Wealth Management