It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Clinical Liaison Nurse is responsible for facilitating referrals in facilities as the Organization’s representative.

Qualifications:
• Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license
• Minimum of one (1) year of acute healthcare experience; hospice experience preferred
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Marketing or sales experience preferred
• Able to perform admissions in the acute care setting
• Ability to effectively communicate in English (written and verbal)
• Excellent customer service focus
• Detail oriented
• Ability to multitask and prioritize
• Ability to present oneself in a professional manner
• Ability to manage physical demands and emotional stress of workload
• Strong goal/outcome orientation with exceptional time-management skills
• Mobile Driver - Valid driver’s license and automobile insurance per Company policy
• Reliable transportation to meet schedule

Competencies:
• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
• Acts as the Organization’s representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families and the general public.
• Presents services in an empathetic and compassionate manner and performs admission process.
• Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible clients meeting productivity expectations.
• Assertively handles any barriers to admissions of referred patients.
• Obtains medical record information for the referrals.
• Develops strong relationships with case managers, physicians, etc. at facilities.
• Works with Professional Relations Representatives (PRRs) to provide education on all available services.
• Provides care for any GIP patients in a hospital including daily visits, professional management oversight and case management of hospitalized A & B patients, performs documentation and coordinates efficient discharge.
• Communicates frequently with Patient Access and Care Connect staff to ensure timely follow-up.
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.