Join our Renewal by Andersen of Lexington, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -the most recognized window brand in North America.
We are currently seeking two motivated and customer-focused Call Center Confirmation Agents to join our growing team.
Available Schedules
Position 1
Monday – Friday
8:00 AM – 5:00 PM OR 8:30 AM – 5:30 PM
This position is scheduled for full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.
Compensation & Benefits
- Base Pay: $20 per hour
- Monthly Bonus Opportunity: Up to $1,000
- Paid Time Off
- 12 Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Opportunities for professional development, training, and career advancement
Qualifications
- 1–2 years of call center or customer service experience preferred
- Follow a comfortable script
- Confirm appointments with homeowners via call or texting system
- Strong ability to work independently and stay self-motivated
- Excellent active listening and communication skills
- Detail-oriented with strong organizational abilities
- Positive attitude with strong problem-solving skills
- Energetic, versatile, and highly motivated
- Basic proficiency in Microsoft Office
Key Responsibilities
- Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
- Follow provided scripts and processes to accurately set qualified appointments
- Maintain accurate customer records and appointment details within internal databases
- Support Design Consultants by ensuring appointment information is complete and properly documented
- Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
- Represent the company professionally and positively in every customer interaction
This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.