Posted:
1/14/2026, 1:35:04 AM
Location(s):
Pittston, Pennsylvania, United States ⋅ Pennsylvania, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Job Description:
About Us:
TTI (Techtronic Industries) is a fast-paced, high-energy, organization that rewards out-of-the-box thinking to foster innovation allowing us to be the best in our industry. We provide a multi-faceted training program and hands-on field experience that will stimulate, challenge, and reward you.
TTI is a world-class leader in the design, manufacturing, and marketing of power tools and accessories, outdoor product equipment, and floor care products. Our consumers range from professional and industrial users in the home improvement, repair, and construction industries to homeowners & DIY enthusiasts. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus and drive provide TTI with a powerful platform for sustainable leadership and strong growth.
Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our products include professional power tools and accessories, outdoor power equipment, and floor care. Our brands include Milwaukee®, AEG®, Ryobi®, Hart ®, Oreck®, Hoover®, Dirt Devil® and Vax®.
In this role, you will be responsible for managing a team of RTV (Return to Vendor) Inspectors. You will provide clear instructions and guidance to ensure that returned products are thoroughly analyzed and accurately evaluated to determine whether they are allowable or non-allowable returns. Additionally, you will directly or indirectly plan, coordinate, and supervise the daily activities of employees within the Returns Logistics Center to ensure efficient operations and adherence to company policies and procedures.
Duties and Responsibilities:
Team Leadership & Development
Understand your team’s strengths and opportunities; provide ongoing coaching to support growth and performance.
Manage all aspects of team operations, including hiring, disciplinary actions, scheduling, timekeeping (Kronos PRO), and time-off approvals.
Train RTV Inspectors in inspection procedures and ensure they professionally represent Team TTI at all times.
Collaboration & Communication
Foster a strong working relationship with The Home Depot (THD) by maintaining open communication and a collaborative approach.
Serve as the main point of contact between Team TTI, THD associates, and Genco staff regarding RTV processes and product statuses.
Communicate all changes in procedures, schedules, or methods to the team in a timely and clear manner.
Operations & Compliance
Ensure a safe, productive, and respectful workplace for all employees and business partners.
Provide RTV Inspectors with the necessary tools and resources to complete their responsibilities efficiently.
Monitor adherence to policies, procedures, and product specifications.
Oversee and participate in product inspection processes to determine credit eligibility based on purchase date, condition, and completeness.
Accurately record credit decisions and inspection data, identify recurring product issues, and manage Return Goods Authorizations (RGAs) and related documentation.
Maintain knowledge of and help drive improvements to the facility’s credit approval rates and RTV percentages.
Facility & Equipment Oversight
Ensure proper use and upkeep of RLC equipment including laptops, scanners, and other resources.
Perform additional duties as assigned in support of overall RLC performance and company goals.
Note: Employee's duties and responsibilities are not limited by the above. Other duties may be assigned as deemed necessary by the employee's supervisor. In addition to the basic requirements of the position, all employees are expected to meet the company's goals of continual improvement in the areas of knowledge, skills, processes, and quality.
The Position may involve travel and overnights. Ability to travel via driving and air travel required.
Candidate must live in/relocate to Pittston, PA Area
Job / Employment Requirements:
2-year degree or Highschool Diploma with equivalent experience.
2+ years of Team TTI Field / RLC experience required or 3–5 years of experience in warehouse, logistics, or returns operations.
2+ years of supervisory or team leadership experience.
Experience in employee coaching, development, and performance management.
Experience working with or alongside our retail partner, The Home Depot.
Knowledge of the RTV processes and return logistics.
Understanding and knowledge of Team TTI procedures, standards, policies, and expectations.
Must be at least 21 years of age or older.
Must have a valid United States driver’s license in your state of residence with at least one full year of driving experience.
Eligible to work in the United States without sponsorship or restrictions.
Leadership and Team Development
Flexibility and Adaptability
Communication Proficiency
Conflict Resolution
Decision Making
High level of Business Acumen
Presentation and Product Knowledge
Customer and Client Focus
Analytical and Strategic Thinking
Organizing and Prioritizing
Ability to work nights and weekends – Weekends may be required depending on the workload.
Ability to work in a warehouse environment full time.
Ability to stand for the duration of shift in the warehouse environment.
Capable of lifting and transporting heavy tools (up to 50 lbs.) and requesting assistance as needed.
Capable of reaching and/or lifting overhead.
Capable of using hands to maneuver small objects, assemble tools and build displays.
Applicants must be MS Office proficient.
Applicants should be self-motivated and a team player with strong organizational, planning and time management skills.
Applicants must have the ability to manage, train, and coach others.
Salary Exempt Position
Managerial Responsibilities Assigned
Position includes approximately a $4K and $8K increase from previous position compensation, equating to a Target Annual Salary of $48,000 - $55,000. Information will be provided by the hiring manager.
Company Smart Phone, iPad, and Computer
Medical, Vision, and Dental Benefits Available
Insurance Coverages Available such as Short-Term Disability, Long Term Disability, Basic Life Insurance, Basic AD&D, and more.
401K (Company Matches 50% up to 8% of Salary)
Eligible for up to 10 Paid Holiday (Based on hire date)
Accrue up to 104 hours of PTO – 1st Year – Based on hire date.
Website: https://ttigroup.com/
Headquarter Location: Fort Lauderdale, Florida, United States
Employee Count: 10001+
Year Founded: 2000
IPO Status: Private
Industries: Industrial ⋅ Machinery Manufacturing ⋅ Manufacturing