Overview:

Submits conventional/FHA claims, reviews losses, and reconciles loans for final booking by Default Accounting.  Reviews claims filed for accuracy.

Primary Responsibilities:

• Monitor daily reports outlining workflow and processing needed.

• Understand difference between the claim types:  Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims.

• Process/file claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements.

• Review and ensure all invoices are included with the claim.

• Research loan history for advances and deposits.

• Contact various internal departments for clarification on advances.

• Review and Consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds.  Determine if refunds are needed.

• Respond to attorney loan level requests.

• Ensure system is updated accurately before moving the loan to the next phase of the Claim process.

• Review claims completed by processors for accuracy and submits to investor.

• Work with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Collections, Property Preservation, and others to reconcile the losses/book the losses.

• Reconcile loans for final loss allocation, approving the loss amounts. Reconcile loans for final refunds to investor or prior servicer.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Education and Experience Required:

A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ mortgage experience. 

Education and Experience Preferred:

At least 1 year of experience with FHA claim filing, mortgage servicing, or default operations.

Familiarity with HUD guidelines, including conveyance and post‑foreclosure processes.

Experience using FHA claim systems (e.g., FHA Catalyst, FHAC).

Knowledge of property preservation, foreclosure processes, and tax/HOA operations.

Prior experience in mortgage servicing default operations or investor claims

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America