Purpose:

To provide customer support by transferring inbound calls to the appropriate party.

 

Job Duties:

• Operate multi-line Talkdesk telephone system; answer, screen and forward calls, providing information, taking messages, review voicemails, and scheduling appointments.
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with invoices and other documents.
• Hear, resolve, and forward complaints from customers and public to the appropriate person.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Analyze data to determine who would best answer a question from a customer or member of the public.
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

 

Qualifications and Requirements:

• Must have a high school diploma, college degree preferred, not required.
• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• Typing: 35-40 wpm with 40 (adjusted) highly recommended
• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Possess call handling and administrative skills
• Good communication skills
• Ability to reason, problem solve and think outside the box
• Multi-task a variety of issues
• Good organization skills and can prioritize tasks
• Proficient in Microsoft Office programs
• Good attention to detail
• Reliable/dependable
• Flexible and adaptable to changes in environment and industry
• Team Player; work well with others

Physical Demands:

• Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
• Infrequent light physical effort required.
• Occasional lifting under 10 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!