Job Description

Are you passionate about keeping things running smoothly? At Whole Foods Market, we’re looking for someone to help manage order operations, ensuring our shelves are always fully stocked with the high-quality products our customers love. As a Sr. Order Management Analyst, you'll partner with suppliers, category merchants, and our logistics teams to keep inventory levels on track and deliveries on schedule. You’ll work closely with vendors to resolve any challenges and drive continuous improvement in our processes. If you're a problem-solver who thrives in a collaborative environment, this is your opportunity to make a real impact!


This role is based in Austin, TX, with an expectation of being in the office 5 days a week.

Responsibilities:

• Monitors inventory levels and forecasted needs for broad areas / regions.
• Leverages relationships with internal stakeholders, including category management, store operations, logistics, etc., to ensure mutual understanding and commitment to order management provisions and operations.
• Monitors overall order management operations to identify areas of concern and develop and recommend resolution strategies.
• Works with vendor partners to clarify performance expectations, identify potential issues and develop effective resolution strategies.
• Develops, recommends and implements order management continuous improvement systems and processes.

Skills:

• Advanced knowledge of concepts, practices and procedures of order management, merchandising and retail operations.
• Advanced understanding of market conditions and supplier-specific logistics and product issues.
• Leads efforts to establish and implement new or enhanced order management practices that meet company and customer expectations, ensure quality and maximize savings and efficiencies.
• Able to identify areas for continuous process and system improvement.
• Demonstrates excellent interpersonal communication skills and levels of tact, diplomacy and confidentiality.
• Communicates effectively with all types of audiences, internally and externally.
• Able to diplomatically resolve sensitive or controversial suppler / producer issues without damaging relationships.
• Applies analytical skills to evaluate and interpret multi-faceted and complex order management, purchasing, procurement, contract, delivery, quality, pricing and other issues.
• Integrates trends, data and information into forecasts, pans, models and recommendations.
• Possesses clear understanding of WFM’s and supported region / stores business objectives, competitive strengths and opportunities.
• Understands customer, market and industry trends and emerging challenges.
• Demonstrates excellent knowledge of the WFM product mix, supply base and retail operations.
• Able to play a key and influential role working with others, in groups, in cross-functional settings and with diverse stakeholders internally and externally.
• Models WFM principles and core values.
• Models commitment to customer service.

Education & Experience:

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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