Posted:
3/18/2025, 5:00:00 PM
Location(s):
San Francisco, California, United States ⋅ California, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Check out a day in the life of Front of House team member here
Benefits/Perks:
Essential Functions
Customer Service: serve as an ambassador to our customers and be the frontline representative for all customer service needs. Provide the best assistance in a courteous, fast and efficient manner, and accommodate all requests and special needs for guests and Clients
Manage: oversee Front of House teams, including shift scheduling, performance reviews, investigations and terminations. Coordinate and assign work duties for your team, handle employee relation issues and work with HR to solve and address instances when necessary
Hire: work with staffing recruiter to select and hire appropriate Front of House staff to grow your teams
Report: create operational checklists to monitor workflow and manage employee expectations. Prepare a daily manager’s report to highlight staff issues, equipment repairs, product inventory, training needs and more
Communicate: effectively communicate with vendors, management and staff to ensure efficient operations without issue
Train: create a training program to ensure positive workflow and align employee expectations with company standards. Coach and discipline staff according to company and kitchen policies
Safety: ensure safety of customers and staff through the proper implementation of hiring, training, evaluation and delegation of duties as necessary. Follow all safety and sanitation procedures within set guidelines from OSHA, HACCP and Department of Public Health and Risk Management – and ensure your team is following guidelines as well
Other duties as assigned
Knowledge and Skills
Excellent customer service skills and reliability are a must
Strong communication, multi-tasking and problem-solving skills
Sense of urgency and ability to work within a safe manner
Proven success in aprevious management role
Requirements
High school diploma or GED
Minimum 5 years of experience in a food or customer service role
Front of House Managers must have and maintain an active Food Handlers Card, as required by the California Health Department
About:
Flagship Culinary Services is dedicated to helping companies provide high quality dining experiences for their employees and visitors. Our talented teams help deliver delicious and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. We support many different types of food service setups, from full-service cafés to customized food concepts.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Authorization
Authorized to work in the U.S.
Equal Employment Opportunity Employer
Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Americans with Disabilities Act
Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Website: https://flagshipinc.com/
Headquarter Location: San Jose, California, United States
Employee Count: 501-1000
Year Founded: 1988
IPO Status: Private
Industries: Commercial ⋅ Facilities Support Services ⋅ Facility Management ⋅ Janitorial Service