Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

The primary role of the Masters Pod Financial Service Professional is to develop a strong relationship with our Masters qualifying advisors by offering a white glove service experience. Performing in a team environment the Financial Service Professional is expected to provide procedural expertise regarding technology and business process. This support model is built to ensure needs are met quickly and easily for our advisors, and that the Service Professionals build relationships with the advisors and learn their business inside and out. The Pod team will work directly with key leverage points in Case Management, Supervision and other teams to provide seamless support to resolve complex challenges.

What to Expect:

• Career & Community:  You’ll also have regular time for coaching, career development activities, participate in ERG events and other opportunities to connect with colleagues and build community here at LPL!

• Support & Development: From day one, you’ll be part of a vibrant team that values collaboration and innovation, helping you develop skills that will last a lifetime

• Team Environment: Serving the same set of clients every day. This creates synergy, smooth workflows, and provides you with easy access to leverage points

• Familiarity: Between practices and the LPL employees who serve them. This builds trust, belonging and depth of understanding around functions and clients

• Efficient Solutions: Easy access to a support structure with key leverage points to ensure your complex inquiries are handled seamlessly

Responsibilities

• Communicating directly with our clients by phone and email for up to 85 percent of your day

• Research complex situations, set client expectations, and define the actions necessary to resolve inquiries

• Educate clients on the use of technology to monitor, maintain, and service their operational needs

• Communicate operational and financial industry policies and procedures

• Assume ownership of inquiries and see them through to a timely resolution and consistent follow-up

• Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors’ best interest

• Complete operational tasks including data input

• Communicate with internal departments to ensure we meet our clients expectations for timely service delivery

• Actively participate in training to remain current with operational policies and procedures

• Drive customer experience to high levels of satisfaction by adhering to our corporate values

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• SIE required within 90 days of start date

• Triple skilled- Move Money, Account Transfers and New accounts Direct Business

• Bachelor’s degree from an accredited institution or equivalent education and experience.

• 1-2+ years in a client-facing, service-oriented role, ideally in a team-based environment.

Core Competencies

• Empathy and a passion for helping people, problem-solving abilities with an initiative-taking attitude and high sense of ownership

• Attention to detail, proficiency in using computers and customer service software, with the ability to navigate multiple systems simultaneously

• Track record in relationship management and customer satisfaction. Ability to work with all levels of clients, management and employees

• Curiosity coupled with a desire for continuous learning.

• Communication skills

• Work ethic

• Organized

Prefrences

Upskilling on: Tax, Cost Basis, Margins and Advisory

Work Schedule and Locations:

Locations: Fort Mill, SC/ Tempe, AZ

Work Schedules:  We offer a variety of schedules designed to meet our customers’ needs. Applicants must be able to support working a regularly scheduled shift anytime between the hours of 8am EST and end as late as 7pm EST Monday-Friday.

Location: The role is based in the office locations mentioned in the job description and follows our hybrid working model. Your schedule will depend on the business needs and requirements of your assigned team.