About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Coordinator do? You're not just an Learning Experience Coordinator, you’re the cornerstone to the administrative functions that set Learning Experience up for success.

The Learning Experience Coordinator will require full-time support of client campaigns. The Learning Experience Coordinator will support our internal and external clients through meticulously planning and executing their training administrative needs.

As a Learning Experience Coordinator, you will:

TaskUs Administrative (static functions/tasks)

• Timekeeping and Payroll Adherence 
• Manage time off requests scheduling and IEX for LXL approvals
• Shrink report audits 
• Processing of corrective actions and terminations (documentation); partner with HR Generalists
• Class calendar updates and coordination of training rooms (works with facilities and IT)
• CVQ support coordination to ensure LXL support forecasted monthly 
• Dojo entry, audit and communication to LXM team 
• Mandatory compliance training: announcement and reporting 
• LXL Newsletter - quarterly to showcase classes and trainers
• IT alert POC for global outages
• IT Troubleshooting for new hire classes (campaign-specific) 
• IT POC for LX concerns: SNow integrations, asset accountability forms, equipment delivery/pickup issue resolution
• Boost compliance reporting and support of waiving boosts via ticket
• OU change support for LXL movements (via WFM tickets
• EOD updates to format, formulas and distribution to team 
• Core Value Quest compliance reporting (pull and completion) 
• Review and share L&D compliance dashboard for LX scorecard data 
• Other duties as assigned

Client-specific required tasks (subject to change according to campaign-specific needs)

• ILC Creation for online learnings 
• Client online learning completion tracking 
• Performance Insights entered on client tracker 
• Review ILC audit (class tracker)
• Fieldglass Admin 
• Enter nesting Performance into trackers
• Power BI reporting for business reviews
• WFM & Payroll POC 
• Content management for playbook additions
• Other Duties as assigned
   

Do you have what it takes to become a Learning Experience Coordinator?

Required skills/Qualifications

• Proven experience in administrative support and adherence to timelines and follow-through 
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills
• Familiarity with Adult Learning Principles
• Ability to adapt to a fast-paced environment and multitask effectively
• Strong problem-solving skills and attention to detail
• Commitment to upholding company values and fostering employee growth
   

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.