Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why is this role important: 
As a member of the Patient Contact Centre Supervisory Team, reporting directly to the Operations Manager, the Pharmacist Team Lead will play a critical role to meet established quality and productivity goals of . 

What you'll do: 

• Responsible to work in an efficient and collaborative manner with direct staff and internal and external clients

• Provide sustained performance and engagement through effective leadership, utilizing a high level of integrity, communication and involvement 

• Recommend and implement continuous improvement initiatives 

• Perform Pharmacist duties when required 

• Embrace the core values of the organization: Care, Ownership, Respect and Excellence 

• Assess employee performance and recommend promotions in area of expertise 

• Establish/coordinate monthly and weekly production schedules and daily assignments of staff 

• Responsible for staff hiring, employee engagement, health and safety and progressive discipline 

• Identify, investigate, correct and document potential regulatory and safety problems 

• Interact with customers on an as needed basis to address issues 

• Troubleshoot situations that arise and determine resolution quickly to ensure minimal disruption

• Coordinate, manage and effectively complete all administrative responsibilities. This would include timesheet, vacation coverage, incident and corrective action reports, review processes, etc. 

• Understand, meet and embrace the plant/department operational budgets, while able to communicate and teach the fundamentals of fiscal responsibility and operational excellence 

• Reviewing and reconcile reports on a daily, weekly and monthly basis. Conduct information meetings for employees and/or Customers 

• Participate in special projects to assist development goals and improve production processes to simplify procedures or reduce costs to the department

• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring: 

• 3+ years proven hands-on experience in a major high volume environment as a supervisor or team lead 

• Bachelor of Pharmacy 

• Currently licensed with the Ontario College of Pharmacists and in good standing 

• Change implementer - ability to develop a powerful sense of shared purpose in others and motivate them to embrace change; ability to develop, communicate and gain commitment from the organization to do things differently in order to obtain higher levels of performance; ability to assess talent and implement programs to raise baseline performance; adept at balancing data, personalities and positional power when influencing others. 

• Ability to work a flexible schedule including evenings and weekends 

• Proven experience building highly effective teams and a fun and rewarding culture 

• Excellent communication, coaching and customer services skills 

• Knowledge of all policies, procedures and duties related to customer service 

• Excellent decision making ability and problem solving skills 

• Must relate well to people with diverse personalities and styles, and is able to manage up, down, across and outside of the organization using tact and diplomacy. 

• Communicates clearly and effectively. 

• Strong MS Office (Excel, Access, PowerPoint), KROLL skills are preferred 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.