Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Cloud Infrastructure
Good to have skills : Google Cloud Compute Services
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will manage the delivery for IT production systems and services. Your role will involve driving incident, issue, and outage management, as well as investigation and restoration. You will be responsible for ensuring the smooth operation of IT systems and providing excellent customer service. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Manage delivery for IT production systems and services. - Drive incident, issue, and outage management, investigation, and restoration. - Ensure the smooth operation of IT systems. - Provide excellent customer service. - Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure. - Good To Have Skills: Experience with Google Cloud Compute Services. Technical Expertise in: o Cloud Volumes OnTAP (“CVO”) o Google Cloud Platform (“GCP”) o BlueXP • Support operations of CVO on GCP and ONTAP on Premise/Converged Cloud: o Respond to and address capacity alerts. o may require coordination across System Engineering and App Engineering to migrate NFS shares to new clusters. o Participate in weekly Incident and Change management meetings to represent SAP Ariba storage team. o Management certs rotation. o Data ONTAP and firmware upgrades and recommendations. o Monitoring and reporting, storage resource deployment issues, questions, challenges. o Data ONTAP and firmware upgrades and recommendations within CVO instances. o Create Net New CVO instances within GCP as appropriate or against business requirements. o Conduct weekly capacity planning leveraging ActiveIQ and provide solutions to address capacity concerns. o Participation in regularly scheduled reviews with SAP Ariba storage team. o Provision and expand shares/aggregate storage. o Manage Access Security (client IP address access - modifying share export rules). - Strong understanding of cloud infrastructure and architecture. - Experience in managing and troubleshooting IT systems. - Knowledge of ITIL processes and best practices. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Cloud Infrastructure. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

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