• You’re a team player, driven to deliver exceptional outcomes 

• We are a dynamic and passionate team 

• Together, we can achieve big goals and have fun along the way  

See yourself in our team:

This role sits within the CBA Retail Banking Services (RBS) Strategy function, which is accountable for defining the strategic roadmap for the Retail Bank and leading the sourcing and creation of new strategic partnerships to broaden the bank’s footprint and service offerings to ensure the Bank is optimally positioned to achieve its strategic vision. The team was instrumental in establishing CBA’s business partnerships with Amber Electric and More Telecom. 

The RBS Partnerships team is responsible for determining the best approach for strategic partnerships and overseeing the integration of key partners including Amber Electric and More Telecom into the CBA ecosystem. The team is also responsible for scaling existing partners and working closely with different stakeholders from across the bank including Marketing and Corporate Affairs, Legal, Risk and Compliance, Data and Digital, among others.

Do work that matters: 

The Senior Manager will report into the Chapter Lead (Executive Manager). The successful candidate will lead partnership initiatives and be responsible for defining the strategic roadmap and overseeing the delivery of marketing campaigns and digital projects. The Senior Manager will also manage our customer offerings across Amber Electric and More Telecom. This includes executing opportunities to scale the partnerships via our loyalty program (CommBank Yello) and different lines of business and enhancing our digital customer journeys including in the CommBank app.

Role Responsibilities

• Lead and execute strategic partnership initiatives and ensure key performance metrics are met.

• Proactively source opportunities to scale partnerships and deliver value for customers by collaborating with teams across RBS and the Group and third parties.

• Contribute to commercial decisions regarding customer offers and ensure there is appropriate and effective risk within the team.

• Build and maintain trusted relationships with key internal and external stakeholder groups.

• Foster experimentation and innovation across customer offers, partnerships and customer experience.

• Lead planning and prioritisation for partnership initiatives.

• Manage a high performing team and make decisions about resourcing and team capacity.

• Run key partnership forums with multi-disciplinary teams and senior leaders.

• Produce formal papers including retail leadership and board papers and packs including recommendations.

We’re interested in hearing from people who have: 

• 5+ years’ experience in strategy, marketingg, corporate affairs, partnerships or similar, specifically with a strong focus on delivering value for customers.

• Tertiary education in communications, business, economics, science, engineering, law or similar fields.

• Deep understanding of the retail banking industry.

• Demonstrate strong analytical skills and the ability to quickly identify fundamental economic and business issues.

• Ability to take ownership of complex strategic cases, with demonstrated structured problem solving capability and hypothesis-led thinking and analysis.

• Exceptional communication and stakeholder engagement skills.

• Demonstrate superior judgement in screening and prioritising partnership and growth opportunities.

• Excellent strategic thinking skills and a record of delivering growth initiatives focused on customer NPS.

• Demonstrated ability to work effectively and efficiently while leading high-performing teams.

If this sounds like you, APPLY NOW!

Advertising End Date: 01/09/2024