Position:

After Sales & Returns Specialist

Job Description:

We're currently looking for an After Sales & Returns Specialist for our Guadalajara Office. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers and suppliers through RMAs orders.

What You’ll Be Doing:

• Responsible for the day-to-day post-sales activities, sales support and customer service tasks for specified customers/suppliers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve post-sales problems.
• Support Management: Support sales team with direct customer contact for post-Invoice issues
• Attend/lead the supplier quality calls and set internal action plan and communicate to appropriate account team members.

What We Are Looking For:

• Typically requires a 4-year degree and 2–4 years of electronic industry experience in customer support, planning, procurement or related.
• Intermediate to advanced knowledge of Microsoft Excel.
• Excellent verbal and written communication skills; must be fluent in English.

Even Better if You Have:

• Experience with ERPs: Oracle.

Work Arrangement:

• Hybrid: 3 days in office / 2 days from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Access to Arrow’s Employee Discount Program
• Growth Opportunities, and more!

Apply Today!

#LI-CS1

#LI-Hybrid

$22,208.33 - $26,863.42 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)