About the Team:

Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time!

What you'll do

• Clearly understand the fleet needs, behaviors and motivations and use that understanding to improve Customer experience on the platform
• Fleet Quality - Work cross-functionally to drive preemptive CX improvement actions via product, policy and on-ground operations to ensure optimal fleet quality
• Day-Day Supply Operations - ensure optimal experience across all verticals on a daily basis. Identify and solve ops issues in  real time.
• Leverage insights from analytics data by providing analyses, reports and dashboards for ops initiatives
• Stakeholder Management - Coordinate with internal and external stakeholders to provide an overview of platform experience and identify opportunities for improved experience and growth
• Facilitate product roll outs on a needs basis: drive adoption, govern go to market process
• Listen attentively to the voice of Customers and Captains and provide meaningful insight to improve their experience on the platform
• Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
• Analyze data to make decisions and continuous process improvements to deliver a consistent world-class customer experience
  
  

What you'll need

• Ability to get hands-on in a complex operational environment, manage multiple tasks and work with tight deadlines
• Confident, outgoing, and with a predisposition to learn and teach others
• Ability to effectively troubleshoot problems and work collaboratively within a team environment
• A strong understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals.
• Experience working within a similar role and industry is highly desirable
• Educated to BS/MS level (or equivalent) within a subject relevant to the position
• Proficiency in Microsoft Excel
• 2-3 years of experience in professional environment
• Strong analytical and communication skills (both verbal and written)
• Comfortable with Powerpoint and Excel
• Fast Learner