About Vance

Vance is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Hummingbird Ventures, Y Combinator, Global Founders Capital, Soma Capital, and are on a mission to simplify global banking as easily as booking an Uber.

We’re first taking on the Indian diaspora - the largest and wealthiest immigrant population. 15 million Non-Resident Indians hold over $1.5T in wealth of which $500B is back in India. They remit $125B back every year and account for 25% of all real estate purchases in India. Yet, the banking experiences of these NRIs are archaic. We’re building a new age platform to service these NRIs with cross border money movement.

We are a team of 30 that works with the intensity and the agility of a sports team. With innovation, hustle, and collaboration at our core, we aim to build better banking for all immigrants around the world. Discover more about our work, our ethos, and our vision on our website, Vance.

Customer Support Agent (In-Person, Bangalore)

Location: In-Person, Bangalore
Shift: Rotational Shift (including night shift), 6-day work week
Duration: Full-time
Requirement: Great communication skills - written and verbal. Immediate joiners preferred

About the Role

At Vance, we are committed to creating a lasting, positive experience for our global user base. As a Customer Support Intern, you will be the vital link connecting Vance with its valued users. Your role will ensure every interaction is clear, warm, and efficiently resolves problems, building trust and solidifying Vance as a dependable financial partner.

What You’ll Own

• User Support: Serve as the primary contact for users across various channels (chat, E-mail, calls), managing queries, resolving issues, and ensuring satisfaction.

• Cross-functional Collaboration: Work with internal teams to address user concerns, gather feedback, and streamline processes for timely and accurate resolutions.

• Feedback Loop: Identify common user issues and contribute to preemptive solutions, enhancing our product and overall user experience.

What We Need

• 3 to 5 years of experience in a customer-centric role, preferably within the Fintech or Payments industry.

• Exceptional communication skills, ensuring clarity, warmth, and understanding in every interaction.

• A proactive mindset, continuously seeking ways to improve user experience and preemptively solve issues.

• Ability to work collaboratively with internal teams and external partners.

Who You Are

• A customer advocate who understands the importance of relationship-building and efficient problem-solving in customer support.

• Self-driven and adaptable, capable of managing multiple responsibilities in a fast-paced startup environment.

• Passionate about fintech and eager to play a key role in Vance’s mission and growth trajectory.

• A team player, ready to collaborate and ensure alignment with internal teams for the broader benefit of our user community.

Why Join Vance as a Customer Support Intern?

• Impactful Interactions: Every user interaction matters. You'll be building trust and helping users make informed financial decisions.

• Growth and Learning: Immerse yourself in the fintech domain with regular training sessions, workshops, and collaborative team discussions to foster professional growth.

• Direct Contribution to Success: Your efforts will enhance user satisfaction and retention, playing a critical role in Vance's success.

• Collaborative Culture: Work in a dynamic team where your feedback is valued and your voice is always heard. Collaborate with cross-functional teams to gain insights into various business facets.

• Opportunity for Advancement: Show exemplary performance and there's potential for vertical growth within the company. We recognize and reward dedication and talent.

• Inclusive and Diverse Workplace: Vance prides itself on fostering an environment that celebrates diversity and inclusivity. Your unique perspectives and experiences will be valued and respected.

• Wealth Creation: Participate in our ESOPs program, aligning your growth with Vance’s success.

Interview Process

1. Exploratory Call with Recruiter: Understand your experience and expectations for the role.

2. Skill Check + Team Fitment with Manager: Assess your technical skills and cultural alignment with the team.

3. Skill Check + Team Fitment with Head of Department: Evaluate your capabilities and fitment at a deeper level.