At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

We are hiring a Senior Manager, Technical Product Owner (TPO) to lead the ServiceNow Global Services product portfolio focused on HR case management, Payroll case workflows, and Expense Reporting. In this role you will define strategy and product operating model, own multi-year roadmaps, and lead a team of product owners and cross-functional partners to deliver scalable, secure, and user-centric ServiceNow solutions that transform the employee experience and reduce operational risk.
 

Key responsibilities

• Act as the TPO for GS Service Management products, driving the vision and strategy to meet stakeholder needs across HR, Payroll, and Expense Reporting.

• Own the multi-year product roadmap and portfolio backlog; prioritize epics and initiatives to deliver high-impact outcomes (reduced cycle time, improved satisfaction, lower cost-to-serve).

• Collaborate with cross-functional teams — business stakeholders, functional product groups, technology services, and HPT chapter expert services — to gather requirements, prioritize features, and deliver comprehensive analytics and platform solutions.

• Define and manage the product backlog; ensure user stories, acceptance criteria, and dependencies are clear, actionable, and aligned to business value.

• Translate business requirements into technical specifications and partner closely with architects, data engineers and developers to ensure timely delivery of enhancements, integrations, and analytics capabilities.

• Monitor platform and product performance; identify areas for improvement and recommend enhancements to support informed decision-making and operational excellence.

• Lead use-case discovery and pilots for in-platform AI and intelligent automation (Virtual Agent, Predictive Intelligence, Flow Designer AI actions) to accelerate case resolution, improve triage and enhance self-service.

• Conduct regular QBRs and stakeholder reviews; collect feedback and iterate to continuously enhance product capabilities and user experience.

• Create compelling value propositions to secure development budget, articulating expected benefits, measurable outcomes, and key results.

• Lead training sessions, workshops, and demos to promote platform adoption, influence business partners, and maximize the platform’s potential.

• Ensure governance and compliance by partnering with InfoSec, Privacy, Legal, and Payroll/Finance teams; maintain portfolio metadata and artifacts in Nexus, Asset Management, LeanIX, ITSM, and IAM.

• Sponsor delivery excellence: define success metrics, enforce testing and release governance, and mentor product owners and Agile teams to raise delivery maturity.
   

Required qualifications

• At least 8 years of experience in product management, program delivery, or product-focused IT leadership; minimum 5 years owning ServiceNow products or large-scale HR/payroll/shared-services systems.

• Deep domain knowledge of HR case management, payroll case workflows, and expense reporting processes, including integrations with Workday, payroll engines, ERP systems, or similar.

• Strong ServiceNow expertise: HRSD, Case Management, workflow automation, configuration vs customization trade-offs, and experience implementing platform-native solutions at scale.

• Demonstrated experience translating business needs to technical specifications and delivering with cross-functional engineering and data teams.

• Proven ability to secure investment and build business cases tied to measurable outcomes.

• Executive-level stakeholder management and influence; comfortable presenting to senior leaders and running QBRs.

• Experience leading and developing teams of product owners, business analysts, and cross-functional contributors in an Agile environment.

• Bachelor’s degree in IT, Business, HR, or related field, or equivalent experience.
   

Preferred qualifications

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (HRSD or related).

• Experience working in Global Services/Shared Services or enterprise HR/payroll operations across multiple regions.

• Familiarity with analytics, observability tools, and maintaining portfolio information in Nexus, LeanIX, ITSM, Asset Management and IAM.

• Track record applying AI/ML and RPA/intelligent automation in service management contexts.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.  
 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Consulting, Cost Management, Data Reporting, Human-Computer Interaction (HCI), Innovation, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Report Writing, Research and Development, Software Development Management, Strategic Supply Chain Management, Tactical Planning, Technical Credibility

 

 

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member

Caregiver Leave – 10 days

Volunteer Leave – 4 days

Military Spouse Time-Off – 80 hours

Additional information can be found through the link below.

https://www.careers.jnj.com/employee-benefits