Practice Group / Department:

Learning & Development Practice Management - London

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. 

The team

The Learning and Development department (L&D) is one of the specialist areas in the Norton Rose Fulbright People and Culture function. We align our learning and development portfolio to support key objectives and initiatives to help meet the firm’s strategic objectives.

We provide business skills, personal, leadership and management development courses/programmes which are available to Partners, associates, business services staff and the practice support team globally. These are delivered by our in-house learning and development team, in tandem with selected external suppliers. We use a variety of teaching and learning methods including presentations, case studies, a variety of exercises and keynote speakers from the firm, to ensure that peoples’ different learning styles are catered for.

The training (delivered face-to-face and virtually) is designed and delivered based on acknowledged best practice and the latest thinking in management, leadership, business development and personal effectiveness as well as blending knowledge and understanding of the firm’s culture, values and procedures to provide training that is relevant to the work undertaken in the firm.

The team is leading the drive for the provision of online, ‘just-in-time’ learning and is developing a portfolio of online courses and e-learnings.

The team also provides customised sessions working in consultation with specific individuals, teams or groups, such as team development sessions.

Finally, we have an extensive webinar skills training offer available to clients of the firm, as well as high-value leadership programmes which are available, by invitation only, to senior in-house lawyers of the firm’s key clients.

The role
The position is based in London and will report to the Senior L&D Practice Manager. The post holder will work closely with colleagues in the London and Newcastle offices, and ‎the EMEAPAC (Europe, Middle East and Asia Pacific), Canada and US regions. Responsibilities include but are not limited to:
 

• Project management support
  • Manage allocated L&D projects, programmes, and sessions (virtual and classroom) by providing comprehensive support to the team
  • This includes co-ordinating activities, e.g. sending out participant invitations; sending out pre-course work, including setting up and sending out psychometrics; bookings rooms; organising catering; setting up and attending relevant meetings; taking clear and accurate notes; summarising key discussion points and following up on all actions
  • Engage with stakeholders (internal and external clients) to ensure each project, programme, or session progresses in line with agreed timelines  

• Process supplier invoices or expense claims promptly and ensure all internal records are maintained

• Provide a discrete and confidential support service to the L&D Leadership team and L&D Managers
• Manage diaries in Outlook: arrange meetings in different time zones, sending and responding to invites, resolving conflicts, confirming appointments and providing managers with the relevant information/correspondence prior to each meeting

• Proactive management of local and international business travel for L&D Managers

• Maintain accurate electronic records e.g. logging client training in InterAction (client database) and the Learning Management System (LMS) and running reports as required

• Ensure that work received from the document specialist is logged and saved in the document management system (Microsoft SharePoint)

• As a matter of course, update process notes to ensure that systems and procedures remain efficient and effective

• Maintain the drive for quality, continually checking and deploying the “4 eyes” process

• L&D research: as required, assist the L&D Managers by researching certain training related topics

• Prepare for and attend weekly catchups with the Senior L&D Practice Manager and catchups with L&D Managers to discuss workload and progress on projects

SKILLS & EXPERIENCE REQUIRED

• Experience co-ordinating/arranging events (E)
• Excellent organisational and administration skills (E)
• Strong team player (E)
• Flexible and adaptable approach (E)
• Confident and fully competent with IT/use of Microsoft packages (E)
• Excellent written and verbal communication skills (E)
• Proactive and positive approach with a “can-do” attitude (E)
• Meticulous attention to detail; always striving for high quality and continuous improvement (E)
• Ability to work effectively under pressure (E)
• Solution orientated and takes initiative (E)
• Song time management and prioritisation skills required to support a busy team at different levels of seniority (E)
• Ability to think through problems from a fresh point a view; comfortable with ambiguity and complexity (E)
• Ability to navigate change with confidence and agility (E)
• Get results under tough conditions and go beyond the norm; exhibit presence that inspires confidence (E)
• Ability to operate in a friendly, client focused, professional and discrete manner at all times (E)
• Ability to engage with key stakeholders and deal with people at all levels within the organisation (E)
• Strong team player (E)
• Flexible and adaptable approach (E)
• Experience in project management support (D)
• Experience in a legal or other professional services environment (D)
• Experience and knowledge of L&D/LMS system (Cornerstone) and best practice approaches (D)

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.