Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. 

The Supply Chain Operations Associate works on programs related to customer satisfaction or return of defective materials from end customers, which require access to systems of partners of Accenture. He/she/they will work in one of the following areas: contacting suppliers to register and configure their accounts with the client's network, assisting suppliers to process e-invoices, addressing suppliers’ issues to the respective teams, administrating assigned workload in client systems, additional tasks related to enabling the revenue for the client via the supplier’s behaviors. The Supply Chain Operations Associate supports all quality assurance efforts and program criteria.

Responsibilities:

• Perform and manage outbound and inbound communications with customers.
• Provide accurate and professional advice to customers on behalf of Accenture clients.
• Engage with customers through multiple communication channels (phone, email, chat, etc.).
• Maintain and update program databases with precision and timeliness.
• Handle challenging and unique customer situations appropriately, following customer policies.
• Identify, document, and escalate data or program-specific issues to the appropriate management level.
• Prepare and update reports as needed for client delivery.
• Participate in meetings with stakeholders and vendors when required.
• Collaborate with internal teams to ensure customer satisfaction and issue resolution.
• Monitor customer feedback and escalate trends or recurring issues.

What we offer

• Health and Life Insurance
• Accenture days, 3 additional vacation days
• On site doctor
• Birthday leave
• Internet reimbursement

• High School Diploma or equivalent.
• 12+ months previous customer service experience within a Contact Center.
• Advanced English in written and spoken form (B2+)
• Strong analytical thinking.
• Attention to detail and accuracy.
• Excellent Excel skills
• Demonstrated ability to collaborate effectively within cross-functional teams.
• Very good verbal, written and interpersonal communication skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.