As the Manager of Customer Success, you will be instrumental in ensuring the success and satisfaction of our enterprise-level customers. You will lead a team of Customer Success Managers and collaborate closely with cross-functional teams to facilitate seamless customer onboarding, adoption, value realization, and retention. Your strategic mindset, leadership abilities, and deep understanding of customer needs will play a crucial role in shaping our customer success strategy and fostering enduring relationships with our clients.

As a Manager of Customer Success, you will:

• Lead and mentor a team of Customer Success Managers, providing guidance, coaching, and performance feedback.
• Oversee the entire customer lifecycle, from onboarding to renewal, ensuring consistent delivery of exceptional value and service.
• Collaborate with Enterprise Account Executives to identify expansion opportunities and develop strategies for organic growth within existing accounts.
• Conduct regular strategic account reviews with senior-level stakeholders to ensure alignment of our solutions with their evolving business needs.
• Develop and implement customer success strategies, best practices, and processes to enhance overall customer satisfaction and retention rates.
• Drive cross-functional collaboration with Product, Sales, and Technical teams to address customer challenges and promote continuous improvement.
• Maintain a deep understanding of our products, industry trends, and competitive landscape to provide strategic insights and recommendations to customers.
• Establish and monitor key performance indicators (KPIs) to track customer health, product adoption, and overall success.

You are a strong fit for this role if you have:

• Bachelor's degree in IT, business, or related field; Master's degree preferred.
• 7+ years of progressive experience in customer success, account management, or related roles in the SaaS industry.
• Proven track record of managing and growing enterprise-level customer relationships.
• Strong leadership skills with experience in leading and developing high-performing customer success teams.
• Exceptional communication and presentation skills, with the ability to engage with senior-level executives.
• Data-driven mindset with the ability to analyze customer data and draw actionable insights.
• Experience working with Salesforce.com, advanced proficiency in MS PowerPoint and Excel.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Bonus Qualifications:

• Prior experience with Human Capital Management (HCM) applications.
• Familiarity with collaborating alongside Technical Success Managers or Technical Account Managers.
• Availability to work in Mountain or Pacific Time Zones.
• Experience managing customer success teams across different geographic regions.

Benefits:

• Competitive salary
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI
• The work/life set up you need to be successful.
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results 
• The chance to make a genuine impact on the company’s growth 
• Plenty of challenging work and the opportunity to stretch yourself 
• The opportunity to work with amazing talent in a fast-growing company that really values their team