Location:
Remote - United States
Job ID:
R0119731
Date Posted:
2026-02-11
Company Name:
HITACHI GLOBAL AIR POWER US, LLC
Profession (Job Category):
Customer Service & Contact Center Operations
Job Schedule:
Full time
Remote:
Yes
Job Description:
The Company
We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.
From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.
We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 60 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.
Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.
Summary of the position:
As the Aftermarket Area Manager at Hitachi Global Air Power, you'll play a vital role in driving our growth trajectory and ensuring customer satisfaction within the stationary equipment sector for the Hitachi Global Air Power brand of air compressors. Your primary objectives will revolve around driving growth in aftermarket sales, fostering strong partnerships with our distributors and partners, and maintaining customer satisfaction post-purchase.
Duties and responsibilities:
- Collaborate closely with distributors and customers to aggressively grow aftermarket sales in alignment with growth targets.
- Lead the execution of sales programs and events to drive engagement and revenue.
- Develop comprehensive annual aftermarket sales strategies for various regions, offering strategic guidance for goal attainment.
- Analyze regional sales performance and devise corrective measures to address any challenges and ensure continued growth.
- Act as a trusted advisor to distributors and channel partners, providing insights and recommendations to help them maximize parts sales opportunities.
- Equip distributors and channel partners with the necessary sales tools, resources, and marketing materials to effectively promote aftermarket parts to their customers.
- Strategic and tactical coordination with the stationary equipment sales team to ensure alignment and synergy.
- Act as the primary liaison for gathering customer and partner feedback, providing valuable insights to relevant teams.
- Devise strategies for partners, including parts and service programs tailored to enhance customer satisfaction.
- Conduct aftermarket sales training sessions to equip partners with the necessary skills for effective sales and service.
- Set and monitor service training objectives with distributors and partners, addressing any skills gaps as needed.
- Utilize data analysis to identify areas for improvement and develop strategies to regain lost customers.
- Introduce innovative initiatives to drive post-sales growth and customer retention.
- Develop stocking plans for parts inventory based on regional market demands.
- Act as the key interface between partners and our customer service team to resolve post-sales issues promptly.
- Ensure warranty protocols are understood and properly implemented for efficient and effective response when needed.
- Generate regular reports and analyses to evaluate performance, identify areas for growth, and inform strategic decision-making.
Qualifications:
Education:
- Bachelor of Science Degree in Business, Engineering, Technical, or related field strongly preferred. Equivalent field experience will be considered for the right candidate.
Professional experience:
- 5 or more years of relevant experience in Business, Sales, Technical, and/or Marketing fields. Consideration will be given for significant experience as former air compressor field service technicians/mechanics.
- Air compressor or other industrial rotary equipment sales or service experience is highly preferred.
- Technical and/or service and support background, particularly in industrial field service support and troubleshooting is preferred.
- Experience cross-functionally, building trust and applying influence within an independent distribution network of companies is a plus.
- Experience developing sales action plans, KPIs and holding others accountable to achieve results is required.
- Must be comfortable communicating/training technical concepts to groups of peers.
- Must be comfortable with regular travel.
- PC Proficiency with emphasis on Microsoft office programs
- Key behaviors:
- Highly motivated with ability to plan and execute goals.
- Data analysis and report generation.
- Scheduling, planning, and organization are key.
- Working independently, based on home office with 40-60% regular travel.
Direct reports: