JOB DESCRIPTION:

1. Primary Objective of Position
• Streamline operational workload by meeting client commitments and
objectives.
• Analyze processes to enhance existing workflows by eliminating
inefficiencies, bottlenecks, unnecessary steps, and simplifying tasks.
• Maximize the value, performance, and efficiency of the installed solution by
driving continuous improvements in organizational processes, products, and
services.
• Identify optimization opportunities using key performance indicators (KPls)
and implement them accordingly.
• Monitor KPls to assess the impact of improvements and adjust strategies as
needed.

2. Major Accountabilities
• Ensures that all activities are performed in compliance with quality system
requirements.
• Support the service team in resolving reactive issues.
• Reinforce customer and technical ambassador training through short training
sessions (maximum 1 hour).
• Proactively work to improve the performance of the automation solution and
achieve client objectives. For example, enhancing workflow or balancing
analyzers.
• Implement new features associated with updates to TWM, TSM, and AMS
versions. For instance, adding value through AMS modules like the average of
normal module or quality control module.
• Success in this role is measured through customer survey documentation.

3. Education
• Degree in pharmacy/ biology/ chemistry/ health sciences or similar.

4. Background
• Proven track record in a similar position supported by management and
customer references.
• Successful engagement with customers, specifically lab staff.
• Strong communication skills.
• Technical expert for product line responsibility.
• Strong experience in use of analytical tools and software.
• Troubleshooting skills.

5. Impact of position
• Improve customer satisfaction to achieve 100% renewals.
• Increase the value of Abbott's solution, creating barriers to exit.
• Ensure compliance with commitments made to the client during
bidding.
• Meet client objectives throughout the project's lifecycle.
• Empower clients and technical ambassadors to independently manage
the installed solution.
• Guarantee the implementation of software updates and new features
that enhance Abbott's solution value.

 

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Spain > Quintanavides : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable