Position Summary

• Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer
• Build good relationship with customers and provide timely response to all requests from both internal and external customers.

Main Tasks

• Work and perform in compliance with company’s regulation and request.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc.
• Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc.
• Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned

Requirements

Education

• College or above degree in industry technology relevant. Major in mechanical and electrical is preferred

Experience

• 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
• Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required.
• Excellent communication and customer service aptitude is required.

Other skills

• Microsoft operating system knowledge is required
• Be able to function independently, be self-motivated and yet be part of a team.
• Good command of written and spoken English
• Willingness to travel demestic and internationally.

Your ZEISS Recruiting Team