Customer Success Manager, Accounting

Posted:
1/9/2025, 2:38:13 AM

Location(s):
Irvine, California, United States ⋅ California, United States

Experience Level(s):
Junior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Remote

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Customer Success Manager, Accounting is responsible for ensuring product adoption,
retention, and growth post implementation. They will employ their knowledge of R365,
accounting best practices and the needs of customers to create success plans and
provide delightful solutions. In addition to proactive and reactive customer reach out, the
CSM will be responsible for tracking and driving customer health, Net Promoter Scores
(NPS), and adding new features and advising customers on best practices related to
accounting in the platform.

#LI-LH1

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

Restaurant365

Website: http://restaurant365.com/

Headquarter Location: Irvine, California, United States

Employee Count: 251-500

Year Founded: 2011

IPO Status: Private

Last Funding Type: Private Equity

Industries: Accounting ⋅ Productivity Tools ⋅ Restaurants ⋅ SaaS ⋅ Software