Key Responsibilities:

ServiceNow CMDB Management

• Maintain and update the ServiceNow CMDB to ensure accurate and up-to-date configuration data.
• Develop and implement processes for CMDB data quality and integrity.
• Perform regular audits and reconciliation of the CMDB to identify and resolve discrepancies.

Data Imports and Quality Control

• Design and execute data import processes to load data into the CMDB from various sources.
• Ensure the accuracy, completeness, and consistency of imported data.
• Develop and maintain scripts or tools to automate data import and quality control processes.

Reporting and Analytics

• Create and manage reports and dashboards to provide insights into CMDB data and related IT assets.
• Generate custom reports to meet the needs of different stakeholders within the organization.
• Analyze data trends and provide recommendations for improving data management practices.

Development and Scripting

• Utilize SQL to query and manipulate data for reporting and quality control purposes.
• Develop scripts or applications to enhance the functionality and automation of CMDB-related tasks.
• Collaborate with other IT team members to integrate CMDB data with other IT systems and tools.

Stakeholder Collaboration

• Work closely with IT, operations, and other departments to understand data requirements and deliver accurate reports.
• Provide training and support to stakeholders on using ServiceNow CMDB and related reporting tools.
• Act as a point of contact for any CMDB-related inquiries or issues.

Qualifications:

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 6+ years of experience in IT data management, database administration, or a similar role.
• Experience with ServiceNow or similar IT Service Management (ITSM) tools is highly desirable.

Technical Skills

• Proficiency in SQL for querying, reporting, and data manipulation.
• Strong understanding of data management principles and best practices.
• Experience with data import/export processes and tools.
• Knowledge of scripting languages (e.g., Python, JavaScript) is a plus.
• Familiarity with ServiceNow CMDB and ITSM modules is preferred but not mandatory.

Soft Skills

• Excellent analytical and problem-solving skills.
• Strong attention to detail and commitment to data accuracy.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Self-motivated with the ability to manage multiple tasks and projects simultaneously.