You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Scrum Master helps build high-performing teams by providing support with product delivery utilizing a deep understanding of Agile principles and team dynamics. The Scrum Master teaches the team Agile practices, facilitates Scrum ceremonies, and shields the team from external distractions. The Scrum Master brings the Product Owner and the team together and helps them understand each other’s roles and key objectives. This individual is also a personal coach for team members and an innovator who constantly seeks continuous improvement. One Scrum Master works with one Agile team.

Responsibilities:

• Monitor Scrum processes and support Product Owner on release planning and backlog management
• Build high performing teams who produce successful deliverables and work effectively via individual and team coaching
• Strengthen the team’s understanding of Agile / Scrum principles and ensure application of these practices
• Ensure the team’s actions are aligned with the project goals and vision
• Bring transparency to Business, IT, and Operations organizations about the team’s progress and Agile processes
• Identify trade-offs between short and long-term benefits to drive shared vision between the team and Product Owner
• Foster a continuous learning environment, helping teams adapt to changing circumstances

Key Skills:

Domain Expertise

• At least 5 years of IT service delivery experience, with at least 3 years in Agile Lead, Scum Master, or similar lead role focused on software delivery, development, and system integration
• Experience in Agile Ways of Working
• Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field
• Certified Scrum Master (CSM), Certified Scrum Practitioner (CSP), Professional Scrum Master (PSM), Certified Scrum Coach (CSC), SAFe SM, or other relevant Agile certifications are ideal

Agile Experience

• Experienced in or excited to learn Agile way of working (e.g., quick iterations with done better than perfect)
• Experience in working as a member of an Agile Delivery Team is an asset

Individual Skills

• Strong communication skills, ability to share information promptly and clearly
• Strong team leader able to assess team spirit, facilitate positive team dynamics, and drive necessary actions to improve
• Excellent problem-solving, organizational and analytical skills
• Ability to coach and mentor multiple roles on a Scrum team; skilled in building relationships and navigating through organizations
• Experience coaching development teams is a plus

Mindset and Behavior

• Assertive, with the confidence to be voice of authority
• Brings a high-energy and passionate outlook to the job and can influence those around them
• Able to build a sense of trust and rapport that creates a comfortable & effective workplace

Job Category:

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