The Mailroom / Warehouse Lead is tasked with coordinating daily mailroom and warehouse operations while performing hands-on distribution, shipping, and receiving duties. This role functions as a working lead, providing direction to associates, ensuring service levels are met, and supporting overall operational efficiency.

Duties & Responsibilities

• Sort incoming mail, courier packages, and freight for distribution.
• Distribute and collect mail and packages along assigned campus routes.
• Process outgoing mail and packages to ensure same-day shipment.
• Determine and affix appropriate postage; maintain accurate records for postage, registered mail, and packages.
• Perform warehouse functions including receiving shipments, unloading deliveries, staging materials, tracking inventory, and organizing storage areas.
• Operate basic warehouse equipment such as pallet jacks, hand trucks, and forklifts.
• Assist associates and internal customers with shipping requests, warehouse needs, and parts orders.
• Maintain a clean, safe, and organized mailroom and warehouse environment.
• Serve as the lead for daily mailroom and warehouse operations by assigning work and prioritizing tasks.
• Provide guidance and training to associates on procedures, equipment use, and safety practices.
• Act as the primary point of contact for mailroom and warehouse-related questions or issues.
• Coordinate with vendors, couriers, and internal departments to tackle service or delivery concerns.
• Ensure compliance with postal regulations, carrier requirements, and company policies.
• Support management with workflow coordination, reporting, and operational continuity as needed.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3–5 years of experience in a mailroom, warehouse, shipping/receiving, or related environment required.
• Prior lead or senior-level experience preferred.
• Valid Florida Driver’s License required.
• Solid customer service, organizational, and time-management skills.
• Ability to communicate professionally with associates, vendors, and customers at all levels.
• Basic computer proficiency required; experience with Microsoft Outlook, Excel, and Word preferred.
• Ability to work evenings and overtime as business needs require.
• Ability to work in varied indoor and outdoor environments.
• Position requires frequent lifting, lowering, and carrying of packages.
• Ability to lift 50 pounds or more on a regular basis.

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If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.