About the Role & Team 

The Stage Manager is a leadership position that is responsible for day-to-day management of Cast/frontline employees in Theme Park Operations departments such as: Attractions, Custodial, Food & Beverage, Guest Relations, Main Entrance, Retail, and Resort Transportation & Parking. In this role, you will ensure safe and efficient daily operations, drive a positive Guest experience, increase Cast engagement, and safeguard our brand. This role strives to improve Guest service standards, recognizes/coaches Cast behaviors, and manages the business through Key Business Drivers.

What You Will Do: 

• Demonstrate a commitment to excellence and working in the operation daily, including interacting with both Guests and Cast Members, and resolving any issues. 

• Maintain a positive attitude and strong Cast focus to inspire, engage, coach, and develop a diverse and talented team. 

• Recognize Cast Members and hold them accountable for delivering excellence in Safety, Courtesy, Show, Inclusion and Efficiency. 

• Be a teacher and developer, take a sincere interest in the Cast and be vested in their success. 

• Demonstrate care for Cast, support their Cast Life experience, and demonstrate care for Guests. 

• Exceed Guest expectations that yield affirmative results and positive Guest feedback. 

• Demonstrate passion and commitment to diversity & inclusion, including inviting diverse perspectives, fostering an inclusive work environment, and supporting workforce diversity. 

• Partner closely and collaborate with other leadership teams that share a common Cast base. 

• Participate in departmental meetings and communicate relevant information to Cast Members. 

• Make balanced day-to-day operational decisions that benefit Guests, Cast Members, and the current demands of the business. 

• Drive and deliver daily results by monitoring daily staffing levels and anticipating shift coverage needs based on demand. 

• Support local projects and monitor any potential impacts to both the Guest and Cast experience.

Required Qualifications & Skills: 

• At least one year of leadership or managerial experience, demonstrating professionalism and maturity in an hourly or salaried leadership role. 

• Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving, and decision-making. 

• Proven ability to lead effectively in a team environment, hold self & others accountable, and work effectively with conflict through strong partnering and networking skills. 

• Demonstrated operational Guest service experience and Guest service training skills. 

• Demonstrated strong organization, multi-tasking, and time management skills with an attention to detail. 

• Proficient in basic computer functions necessary to operate in a Windows-based environment and adaptable to new technology. 

• Able to analyze and understand the impact of financial reporting and decisions in a fast-paced operation, such as operating budgets, labor & revenue targets, inventory systems, operation costs, etc.  

• Ability to provide ongoing flexibility with work schedule, including days off, day/night shift times, and holidays.

Preferred Qualifications: 

• Operations experience in any Disney Park operations line of business or similar operational roles (at the Disneyland Resort, other Theme Parks, or outside the Theme Park industry). 

• Experience at the Disneyland Resort in an entertainment role (e.g., assistant stage manager, character, parade performer, shows & atmosphere performer, musician, etc.) or other experience in the entertainment industry (e.g., show calling experience or other theatrical experience). 

• Prior experience leading in a union environment. 

• Bilingual skills. 

Preferred Education: 

• Bachelor’s degree or equivalent experience in operations, entertainment or related field