Merchant Operations Manager

Posted:
2/4/2025, 9:03:16 PM

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Operations & Logistics

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

Manage day-to-day merchant communications, addressing inquiries, and resolving issues promptly to maintain a high level of customer satisfaction.
Develop and execute a comprehensive merchant management strategy that aligns with the company's objectives.
Analyze merchant data and metrics to help identify trends, support business reviews.
Collaborate with cross-functional teams, including support, risk, product, and customer support, to ensure client needs are understood and met. Coordinate with these teams to address issues or implement new initiatives.
Participate in projects focused on process improvement, merchant satisfaction, and team efficiency. Contribute to the development and implementation of merchant management best practices.
Business travel to meet with merchants at offline events as required.

What We Look For In You

Experience in an account management role within a cryptocurrency exchange or e-commerce environment is advantageous.
Bachelor degree or above in any discipline.
Strong verbal and written communication skills with the ability to build and maintain relationships with merchants.
Demonstrated logical thinking, strong communication, coordination, teamwork, and execution skills.
Fluency in both English and Mandarin Chinese is a must to liaise with external stakeholders in the region.
Fresh graduates with 1-2 years of experience are welcome and will be considered for a junior position.

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

OKX

Website: https://www.okx.com/

Headquarter Location: Victoria, Beau Vallon, Seychelles

Employee Count: 1001-5000

Year Founded: 2017

IPO Status: Private

Industries: Apps ⋅ Bitcoin ⋅ Blockchain ⋅ Cryptocurrency ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Information Technology ⋅ Internet ⋅ Web3

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