Posted:
7/22/2025, 5:00:00 PM
Location(s):
Milton, Ontario, Canada ⋅ Ontario, Canada
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Job Type:
PermanentDepartment:
Hourly Wage:
$25.63Close Date (closes at 12:00 am on date noted below):
August 5, 2025Openings:
1Implement the league program with a focus on quality customer experiences:
Foster a welcoming, respectful and safe environment for all participants.
Create equal and balanced teams for fair play
Schedule regular season and playoff games and communicate league schedules and rules to participants, staff and officials
Adhere to department entrance procedures and confirm use of services through registration, attendance and waiver tracking
Understand and ensure compliance of all established rules and guidelines governing the safety and conduct of participants
Oversee Timekeeper and Scoring Official and ensure all duties of their position are being followed.
Provide guidance and oversight of volunteers
Establish positive relationships and clear communication channels with all staff and participants
Maintain a safe and clean facility, including proper usage and storage of equipment. Proactively communicate program needs to facility maintenance staff and communicate any facility or equipment deficiencies with Supervisor, Recreation
Evaluate situations for potential risks and proactively take action to address such risks. Communicate any action and/or concerns to Supervisor, Recreation
Maintain communication with the Customer Service Desk to provide relevant program updates and to request support in the event of an emergency
Maintain a high level of professionalism and handle sensitive situations with mature judgement
Provide suggestions to Supervisor, Recreation on ways to enhance the customer experience
Comply with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
Perform all other duties as assigned in accordance with department objectives
Administrative tasks:
Ensure that the daily use and storage of equipment is safe and secure for next use
Provide regular updates and feedback to immediate supervisor
Provide ongoing feedback to Timekeeper and Scoring Official
Maintain and submit attendance records and/or stats
Maintain and update league statistics and website
Report any incidents, concerns or site damage to Supervisor, Recreation
Maintain accurate attendance, first aid and league supply records, and other administrative records as required
Submit required forms (including payroll)
Attend all mandatory staff functions; training; meetings and allocated program times
Maintain knowledge of facility programs and services; respond to public inquiries in a professional manner; re-direct inquiries as appropriate
Secondary School Diploma
Attending or completion of post-secondary education in Recreation & Leisure or a related field is an asset
Experience playing (at an organized level), officiating or coaching basketball
Previous supervision of program participants (children, youth or adults) in a recreational environment
Strong communication skills required
Previous supervision of adult program participants in a recreational environment
Previous experience overseeing part-time staff in a recreation setting an asset
Experience working with volunteers
Standard First Aid & CPR Level “C”
Satisfactory Criminal Record Check with Vulnerable Sector Screening
Crisis Prevention Intervention or equivalent and certifications/workshops in a related field is preferred
Minimum 18 years of age
Strong knowledge and aptitude in a specialized sport field
Excellent interpersonal and communication skills
Effective program planning and service delivery skills
Strong problem solving skills with the ability to work well independently and in a team environment
Interested applicants should apply online at www.milton.ca under the Employment Opportunities section. Interested applicants, please ensure to apply by 11:59 pm on August 4, 2025.
If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.
In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.
Website: https://milton.ca/
Headquarter Location: Milton, Ontario, Canada
Employee Count: 251-500
Year Founded: 1857
IPO Status: Private
Industries: Business Development ⋅ Government ⋅ Parks ⋅ Recreation