The Manager of Financial Clearance is responsible for managing performance, which encompasses operational performance, financial performance, and cost efficiency. The Manager of Financial Clearance is responsible for the oversight of the financial practices supporting all patients throughout the health system. This position supports and follows the Financial Clearance Policy to ensure staff are well educated and trained in securing patient accounts and all applicable regulatory guidelines. The Manager of Financial Clearance assures staff productivity, quality and customer service are monitored and meet the department standards. Works in collaboration with multiple departments throughout the health system.

Essential Job Statements

• Conducts daily work que review, assists team with workload prioritization and redistribution, reviews reports, assures appropriate account coding, utilizes day-end checklist of key activities, and conducts work que review for work assessment for following day. 

• Participates in the redesign of processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes. 

• Focuses efforts of staff on proactive practices, which includes coordinating with other departments as necessary to resolve issues and reviewing and responding to all mail correspondence in a timely and efficient manner. 

• Develops and recommends policies and procedures that will increase financial counseling efficiency in coordination with all departmental areas. 

• Uses financial concepts and tools to analyze situations and make operational decisions that support the achievement of short and longer-term department objectives. 

• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work. 

• Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.   

• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS. Accepts alternate assignments, as required to fulfill business needs. 

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education: 

Bachelor’s Degree Healthcare Administration; Business Administration Finance, Accounting, or closely related field. Combination of education and experience in lieu of degree. 

Preferred Education: 

Master’s Degree Healthcare Administration; Business Administration Finance, Accounting, or closely related field.   

Licensure/Certification Required: N/A

Licensure/Certification Preferred: 

Diversity Equity and Inclusion certification preferred 

Certified Healthcare Access Manager preferred 

Minimum Qualifications 

Years and Type of Required Experience 

5 years of progressive leadership experience with a minimum of 3 years of supervisory /management work experience in medical office, medical billing environment or hospital access/pre-access department 

Years and Type of Preferred Experience:

10 years of related leadership experience including 5+ years in leadership role with significant business impact 

Other Knowledge, Skills and Abilities Required: 

Effective leadership to Revenue Cycle operational areas including directors and their teams.  

Provides collaborative direction of operations to staff at all access points for practice/clinics. 

Standardizes services and creates the optimal patient service experience.  

Identifies and pursues opportunities to improve value of operations through enhanced service offerings, improved operational efficiencies and/or cost reductions.  

Responsible and accountable for the developments and implementations of standardized procedures, processes, and policies governing registration/scheduling/pre- arrival functions.  

Cultural Responsiveness 

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

Other Knowledge, Skills and Abilities Preferred: 

Combination of education and experience in lieu of a degree will be considered.

Working Conditions

Periods of high stress and fluctuating workloads may occur. 

General office environment. 

May have periods of constant interruptions.

Physical Requirements 

Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements:

Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements 

Hazards: N/A

Mental/Sensory – Emotional

Mental/Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking 

Emotional: fast-paced environment, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.