Job Summary: The Night Manager is responsible for overseeing the hotel during the overnight hours, ensuring smooth operations, handling guest inquiries, and supervising the night staff. This role ensures the accurate completion of the nightly audit while maintaining the highest level of guest service and safety throughout the night. 

Essential Functions and Duties: 

• Greet, register, and assign rooms to hotel guests in a prompt and courteous manner. 

• Perform nightly audits, ensuring all revenues, receipts, and ledgers are balanced. 

• Supervise overnight staff and ensure smooth hotel operations throughout the night. 

• Address guest complaints and resolve any issues to ensure guest satisfaction. 

• Monitor hotel security and act as the first point of contact in case of emergencies. 

• Prepare daily financial reports, including cash reports and credit limit reports. 

• Coordinate with the revenue management team to manage room inventory and maximize occupancy. 

• Conduct bucket checks to ensure all guest accounts are accurate and up to date. 

• Respond to guest inquiries regarding hotel services, dining, and local attractions. 

• Liaise with housekeeping or maintenance to resolve overnight guest issues. 

• Ensure that all overnight staff adhere to the hotel's service standards and policies.

• Act as the fire brigade leader during emergency situations and ensure compliance with safety protocols. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• Minimum of 2 years of hotel supervisory experience, preferably in night audit or front office roles. 

• Proficient in Microsoft Office (Word, Excel, and Outlook) and property management systems (PMS). 

• Excellent customer service skills with a focus on guest satisfaction. 

• Strong organizational and multitasking abilities. 

• Effective verbal and written communication skills. 

• Ability to handle complex situations with sound judgment and professionalism. 

• Basic understanding of financial reporting and night audit processes. 

Work Environment: 

• Must be able to work in a standing position for extended periods, up to 8 hours a shift. 

• The role is primarily indoors, with minimal exposure to outdoor elements. 

• Ability to lift and carry items up to 20 lbs. frequently. 

• Requires flexibility in scheduling, including overnight shifts, weekends, and holidays. 

• Occasional walking and movement around the hotel to ensure guest satisfaction and safety. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.