Financial Registration Liaison - RCM

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a Financial Registration Liaison, you will act as a single point of contact for patients to ensure timely and accurate registration and communication of patient financial issues and support a seamless patient experience. Financial Registration Liaisons provide a high level of customer service and are known for their empathy.  

A caregiver in this position works Days, from 9:30am—6:00pm.  

A caregiver who excels in this role will:  

• Provide an extraordinary and seamless pre-service patient financial experience. 

• Proactively communicate with patients to keep them informed of their pre-service financial readiness while providing concierge level oversight and heightened patient experience.  

• Support patients through all aspects of their financial journey, including the completion of patient registration process, patient estimate letter process, and financial clearance process, payment options, insurance adjudication, etc. 

• Enroll patients in MyAccount and educate them on the enrollment process and the functionality. 

• Collect patient preferences and update the CRM. 

• Provide timely and clear responses to patients to help them understand their insurance benefits, insurance reimbursement, out of pocket expenses and payment options. 

• Use revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, coding, charity eligibility, and collections. 

• Communicate with patients in the manner in which the patient requests, including text, email, phone, etc. 

• Resolve complex problems with minimal leadership guidance, usually during first contact. 

• Closely monitor accounts of assigned patients to ensure a seamless patient experience. 

• Multi-task with multiple computer systems to communicate with patients and investigate, resolve and document patient inquiries. 

• Solicit patient payments and ensure that the dollar amount is posted to the correct debit and according to the patient. 

• Offer payment options to patients as needed. 

• Recognize trends in the revenue cycle that impact a specific patient or patient population that negatively affects the patient experience. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma of GED.  

• Two years of experience in registration, financial counseling, customer service, healthcare revenue cycle or a related area. An associate’s degree may substitute one year of required experience.  

• Understanding of Epic Prelude and Resolute systems.  

• Strong understanding of medical insurance terminology and how claims are processed. 

• Skills/qualities: empathy, friendly, professional, critical thinking, decisive judgement and communication 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/