Provide assistance to the Financial Aid Department with various administrative functions dealing with federal/state financial aid, scholarships, student files, federal/state compliance policy (mandated), office management and organization.

Duties and Responsibilities:

• Assist students and their families with completing the Free Application for Federal Student Aid (FAFSA) and other financial aid requirements as directed by the Director, Associate Director, Assistant Directors and/or Financial Aid Advisors.

• Assist the financial aid staff with providing front-line financial aid information in person and by phone to students who come to the campus, call, or email the Financial Aid and Enrollment Center offices.

• Ensure that all financial aid interactions are responded to with accurate and timely information in a professional and courteous manner.

• Assist with various administrative tasks of the Enrollment Center and Financial Aid Office on a daily basis. Including but not limited to organizing files and forms, making copies, scanning documents and/or making calls or sending emails.

• Perform other duties as directed by the Financial Aid. Office . Some weekend/and or evening hours may be included.

Learning Outcomes and Objectives:

• To help develop students as leaders focusing on professional development; diversity/multicultural awareness; understanding corporate culture; and building professional mentor networking relationships .

• To share strategies with students to successfully navigate Ivy Tech-Indianapolis processes especially related to financial aid

• To research financial aid questions, learn team-based problem solving and consult with enrollment staff mentors, as needed.

• To promote self-directed learning and critical thinking skills.

• To develop an understanding of the processes, procedures, and legal requirements involving federal and state funding in post– secondary education.

• To develop professional skills; customer service, phone etiquette, email management, time management, and communication skills.

• To encourage and enhance face to face, peer to peer interaction and engagement.

• Opportunity to join NASFAA (National Association of Student Financial Aid Administrators) and earn NASFAA Credentials.

• Student membership to ISFAA (Indiana Student Financial Aid Association) and an invite to their state conference.

Approximate Start Date: December 1, 2024

Last Date of Employment: May 11, 2025

Pay Rate: $15.00 per hour

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General Qualifications:

• Completed FAFSA on file demonstrating financial need

• Maintain a minimum of 6 credit hours of enrollment in eligible courses

• Maintain an aid-eligible Satisfactory Academic Progress (SAP) status

• Possess a cumulative GPA of 2.0 or greater.

• Ability to work effectively as a team player.

• Ability to multi-task and handle stressful situations with diplomacy and tact.

• Possess excellent communication skills, professional demeanor and appearance.

• Ability to learn or understand Federal and State financial aid benefits and how to apply for them.

Knowledge, Skills and Abilities:

• Strong customer service orientation.

• Excellent written and verbal communications

• Excellent interpersonal skills and the ability to work with other departments within the college to obtain and maintain accurate information for students.

• Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrates the ability to work with a diverse student population in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Ability to research and assist staff with resolving student financial aid related issues.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.