The opportunity

This role will be assisted Head of Agency Operation to take proper actions in term of assessment, monitoring and mitigation of the risks across the Agency Operation Department under Agency Channel.

Responsibilities

• Review process, procedures, Memo, Policies within Agency Operation to identify risk and recommend mitigate control accordingly.  
• Support the owners who direct report to Agency Operation Head in establishing appropriate mitigating controls relating to the Agency quality and assessing the design and operating effectiveness of these controls.
• Collaborate with Agency Line 1B, local Risk, Legal, Compliance to embed the distribution business quality framework for the thematic review of sales quality and standards across the Agency Operation such as RCSA, Fraud risk assessment, Archer Reporting.
• Regularly working with Control owner to oversight the actions and progress to mitigate the risk, control weakness identified or to close Audit items and Compliance findings related to Agency quality Management as well as working out on the action plan for incident/issue happened within Agency Operation.
• Agency Project Management: Manage or assist assigned function(s) to manage Project assigned by Head of Agency Operation.
• Evaluate current and identify agency operation risks facing by Agency Operation and ensure that controls are properly designed and implement.
• Play as a main contact point of Agency Operation in working with Audit/Compliance review, respond to Audit and Compliance findings and assist in the development of remediation plans.
• Collaborate with Risk Management and Compliance teams to complete their exercise on time.
• Complete assigned project on time and immediate escalate project issue to line Manager.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor degree
• Proven leadership skills; ability to effectively influence and negotiate with internal and external parties
• Effective management skills
• Strong project management skills
• Strong leadership presence
• Ability to work through barriers and affect change

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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