Posted:
9/27/2024, 2:18:00 AM
Location(s):
Massachusetts, United States ⋅ Hudson, Massachusetts, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Position Summary...
What you'll do...
Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team
and management and hourly associates in facility operations, merchandising, and company direction.
Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high
turnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced, highly competitive market, requiring
ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and
diversity awareness across multiple levels of the organization.
Upholds the company's Open Door Policy in a dynamic, multifaceted environment by meeting with associates and listening to concerns; researching
issues; leveraging necessary resources for complex, time-sensitive requests; reviewing company policies and procedures; teaching and driving
consistency in responsiveness and resolution across managerial levels within the facility; and providing resolution for associates, including proactively
seeking out associate comments and concerns by meeting with associates in their work areas.
Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues; effectively
navigating an environment with challenging compliance requirements and high levels of necessary controls; developing and maintaining relationships
with federal, state, and local officials; holding hourly associates and managers accountable; analyzing and interpreting reports; implementing and
monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and
implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives.
Initiates, directs, and participates in community outreach programs in a high visibility, potentially high-profile, and dynamic environment with the
possibility of significant media attention, requiring ongoing engagement and a high interface with the community and corporate, by encouraging and
supporting associates and managers in serving as good members of the community; establishing and maintaining relationships with key individuals or
groups in the community and media as the representative for the company; presenting the company's perspective to various external organizations
following the company's media guidelines; navigating organizational resources and barriers to autonomously and effectively respond to challenging
media requests; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community
in order to emphasize the facility as part of the community.
Drives the financial performance of the facility by ensuring that sales and profit goals are achieved; maintaining a strategic, holistic, and analytical
business perspective; anticipating and accounting for key performance indicators; executing process improvements and productivity tools; leading the
management team in controlling expenses to ensure they are indexed to sales; interfacing with market teams to drive margins and increase sales;
developing and implementing plans to correct any deficiencies in financial performance in the facility; overseeing the creation of budgets; and leading
the analysis of economic trends and community needs for budget forecasting.
Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment (for
example, significant recruitment and engagement issues, high turnover) on proper customer service approaches and techniques to ensure customer
needs, complaints, and issues are successfully resolved within company guidelines and standards.
Drives sales in the facility by accounting for multiple, dynamic indicators (for example, external environment, merchandising, customer and associate
base, replenishment, sales windows); ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in stock
and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs.
Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store
standards and standard operating procedures; creating an engaging and inclusive environment within the Academy Store (for example, a high
performance culture, integrating and including Academy associates in leadership and store meetings and activities) that supports associate
engagement in the overall facility; engaging the trainees during their store assignment (for example, being available to trainees, providing job
shadowing opportunities, acting as a culture champion); engaging the customers within the Academy training format and maintaining a high level of
customer service within the facility; serving as a visible operations champion in the Academy program (for example, welcoming and introductions to
new trainee group, speaking on relevant business experience); acting as an Academy advocate across the supported markets; and participating in
the talent planning and succession planning within the supported markets.
Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing
business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting
resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement
opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting,
selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and
existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all
programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading
key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate
business plans and initiatives; and supporting associate efforts in these areas.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00-$170,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Sales Volume Category (SVC) (based on facility sales volume)
- Complex Structure (based on external factors that create challenges)
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store, Running a fresh or dry grocery areaWebsite: http://www.walmart.com/
Headquarter Location: Bentonville, Arkansas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping