About Our Job

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.

Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public. 

• Welcoming:  We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.

• Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.

• Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences.

• Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems.

• Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.

If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity.

Unrivaled Benefits

The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but is not limited to:  

• Four (4) Medical Plans, Dental, Vision Insurance  

• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan  

• PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays

• CARE Bank, Family Leave Benefits  

• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program

• Learning and Development Opportunities; Courses and Career Development Resources  

• EcoPass (unlimited free RTD bus/train rides) 

• For more information please visit our website.

 

About Our Position

The Denver Public Library (DPL) is looking for a decisive and collaborative Security Supervisor to lead our safety operations at the iconic Central Library in downtown Denver. In this role, you aren’t just overseeing a team; you are a primary architect of a high-performing, safety-conscious culture that ensures a welcoming and secure environment for all library customers and staff.

Unlike a standard lead position, this role carries full supervisory authority. You will be responsible for overseeing the professional development of our Security Officers, managing department budgets, and spearheading the design of agency-wide safety programs. As the point of escalation for emergencies, your leadership will directly impact the positive experiences of our downtown community.

What You Would Bring

• Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library. 

• Knowledge of safety and security in a public setting.

• Knowledge of emergency procedures, safety hazards and how to delegate to a team.

• Ability to track license and training compliance

• Ability to train new employees and remediate with staff if needed

• Ability to review reports within the incident reporting system and escalate as needed.

• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.

• Ability to assign and distribute tasks, review work for accuracy, and provide constructive feedback to ensure unit efficiency.

• Ability to assist with investigations related to new employee hire and to theft, injury, or accident; collects evidence and testifies in court if necessary.

• Ability to staff an established security station and writes incident reports.

• Ability to resolve problems and mediates conflicts encountered during daily operations and determines appropriate solutions; promotes teamwork. Encourages regular communication, informs staff of relevant business issues and their impact on the organization.

• Ability to develop goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance. Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.

• Ability to ensure quality, effectiveness, and efficiency of unit activities and safety measures.

• Ability to document causes for disciplinary action and initiates letters of reprimand and makes formal recommendations for disciplinary action. Responds to formal and informal employee grievances and prepares written responses.

Minimum Qualifications:

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Three (3) years of experience in security, loss prevention or law enforcement, including six months conducting safety or loss investigations. Two of the years experience must be in security, loss prevention, or law enforcement, including six months conducting safety or loss investigations.

• Requires a valid Driver’s License at the time of application.

Substitutions:

• Additional appropriate education may be substituted for the minimum experience requirement.

Preferred Qualifications:

• Experience managing complex security situations in a busy public space.

• Experience managing budgets and performance reviews

Don't let a "checklist" hold you back! Research shows that women and other underrepresented and historically marginalized groups often self-select out if they don't meet every qualification. If you're reading this and feel a true passion for making an impact, we wholeheartedly encourage you to apply, as an equal combination of education and experience will be considered for all applicants. Your excitement for this work matters just as much as your resume.

Work Environment & Location

The Denver Public Library's branches are the arms to the community—each a unique reflection of the dynamic, diverse communities we serve. At DPL, we pride ourselves on showing up and providing support whenever there is a need. While you may be hired for a specific location, please know that we are hiring with the expectation that at any time, you may be required to work at any one of our branches based on operational needs. This allows our staff to experience the full breadth of Denver's communities and ensures we consistently deliver the highest level of service across our branches.

DPL employees may be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies. 

Application & Additional Info 

Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. Qualified applicants are encouraged to apply immediately. Job postings will close at 12AM on the posted ending date. If interested in this opportunity, please apply as soon as possible.

Offer of employment contingent upon successful completion of criminal history and employment verification  

All Denver Public Library employees must apply through their internal profile.

Ready to learn more and see how you can contribute? Visit us at denverlibrary.org and connect with our community on Facebook, Twitter, Instagram, YouTube, and LinkedIn.

About Everything Else

Job Profile

LN2019 Security Officer Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

$26.84 - $33.55

Target Pay

Agency

Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

For information about right to work, click here for English or here for Spanish.