Job Description:

Role 1: Senior Developer: JL10

Job Description – Senior Microsoft Dynamics 365 CE Developer (7-8 Years Experience) 

Role Overview 

We are seeking a highly experienced Senior Microsoft Dynamics 365 Customer Engagement (CE) Developer with 7-8 years of handson experience designing, customizing, and extending Dynamics 365 CE/CRM solutions. 
The ideal candidate will have strong technical depth in CE architecture, C# plugin development, Custom Workflows, Business Process Flows, JavaScript customizations, TypeScript, Dataverse schema design, integrations, custom reports, Azure pipelines, Data Migration along with good knowledge & exposure on building Canvas Apps and Power Automate flows. 

Key Responsibilities 

Dynamics 365 CE Customization & Development 

• Design, configure, and extend Dynamics 365 CE modules including:  

• Sales 

• Customer Service 

• Case Management 

• Marketing (as applicable) 

• Customize CE using:  

• C# Plugins 

• Custom Workflow Activities 

• JavaScript / TypeScript 

• Web Resources (HTML, JS, CSS) 

• Business Rules & Business Process Flows 

• Implement custom actions, synchronous/asynchronous logic, and advanced form customizations. 

Dataverse / CRM Schema Design 

• Model and maintain Dataverse entities, fields, relationships, option sets, and hierarchies. 

• Establish security roles, fieldlevel security, teams, and access control strategies. 

• Optimize schema for performance, usability, and maintainability. 

Integrations & API Development 

• Develop integrations between Dynamics CE and external systems using:  

• REST / SOAP APIs 

• C# custom services 

• JSON/XML data exchange 

• Webhooks 

• Work on middleware integrations (Azure Functions, service endpoints, or thirdparty platforms). 

• Build robust errorhandling, logging, and retry mechanisms. 

Solution Management & ALM 

• Manage CE solutions, patches, and deployment pipelines. 

• Work with Azure DevOps (or similar) for:  

• Version control 

• Build & release pipelines 

• Work item management 

• Follow best practices in solution layering and environment management. 

Testing & Documentation 

• Conduct unit testing for plugins, workflows, and custom components. 

• Develop technical documentation, architecture diagrams, and deployment notes. 

• Participate in peer code reviews and design evaluations. 

Collaboration & Leadership 

• Support project leads and architects in solution design sessions. 

• Work closely with business analysts and SMEs to understand requirements. 

• Mentor junior developers and uphold code quality standards. 

Required Skills & Experience 

• 6–8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM development. 

• Strong expertise in:  

• C# plugin development 

• JavaScript/TypeScript client side scripting 

• Custom Workflow Activities 

• Web Resources 

• Dataverse schema design 

• CE configuration and customization 

• Strong understanding of CE security models, BPFs, forms, and data models. 

• Experience integrating CE with external systems (REST/SOAP APIs, hosting APIs in Azure - APIM). 

• Solid experience with Azure DevOps ALM, branching, and deployment practices. 

• Experience with Azure Functions, Logic Apps, or related Azure services. 

• Strong debugging, performance tuning, and troubleshooting capabilities. 

• Experience in building custom reports (SSRS, PowerBI). 

• Good exposure to Agile methodologies (Scrum/Kanban). 

Nice to Have Skills 

• Experience with PCF controls. 

• Microsoft certifications such as PL400, MB230, or MB210. 

Soft Skills 

• Excellent verbal and written communication skills. 

• Strong analytical and problem-solving mindset. 

• Ability to independently drive features end-to-end. 

• Collaborative approach to working with cross functional teams. 

Education 

Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent hands-on experience. 

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