As a part of GitLab's Digital Success team, the Digital Success Web Developer will play a pivotal role in developing and enhancing digital tools and platforms that support our long-tail customer base. This position is crucial for creating scalable, digital-first customer success solutions that drive product adoption, customer retention, and expansion. Working closely with the Director of Digital Success and cross-functional teams, you will implement innovative web solutions that improve customer experiences and contribute to business outcomes.

Responsibilities

• Web Development and Innovation:
• Design, develop, and maintain web-based tools that support digital customer success initiatives, including digital onboarding, feature adoption campaigns, and customer education programs.
• Create innovative features and enhancements for digital platforms, focusing on automation, user engagement, and effective communication of complex product features.
• Collaborate with the Digital Success team to integrate customer success platforms and other digital tools to enhance efficiency and scalability.
• Strategic Collaboration:
• Work closely with Marketing, Product, Support, CS Strategy, and Sales teams to ensure that web applications align with GitLab’s overall customer success objectives and the specific needs of the long-tail customer segment.
• Participate in the design and implementation of a robust customer health scoring system, utilizing web technologies to track and influence customer behavior and outcomes.
• Continuous Improvement and Leadership:
• Lead projects to develop and optimize digital-first programs that contribute to product adoption, customer retention, and expansion.
• Stay abreast of emerging technologies and industry trends in digital customer success, applying best practices to continuous strategy evolution.
• Mentor junior developers and collaborate with Digital Customer Success Managers to ensure technical solutions meet strategic goals.

Requirements

• Experience in web development, with extensive experience in developing and maintaining web applications.
• Expertise in HTML5, CSS3, JavaScript, and server-side languages and frameworks.
• Familiarity with Adobe Creative Suite apps (Photoshop and/or Illustrator) for web asset creation
• Professional experience with GitLab and coding standard processes for collaboration
• Proven ability to develop web applications that effectively communicate complex product features and engage users.
• Strong project management skills, excellent communication abilities, and a knack for solving complex problems creatively.
• Demonstrated experience in automating processes within web platforms and improving the scalability of digital tools.
• A proactive and innovative mindset with the ability to work independently and as part of a dynamic team.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.