About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Location: Dallas Texas
Work Environment: Hybrid - In office Monday, Wednesday & Thursday

Position Overview:

The Consulting Team at HomePay handles all client contact and account management, including answering inbound phone calls and responding to emails, as well as implementing account changes. This team is charged with delivering exceptional client service while maintaining operational efficiency. This position is very hands-on and requires a high attention to detail, excellent communication skills, and a high level of professionalism. A strong work ethic and a strong desire to work on a team are essential for success. 

• After completing the training program, you'll immediately be working with clients on the phone and via email
• Days are focused on inbound calls from household employers and employees with tax and labor law questions
• You'll take inbound client calls, in addition to ongoing client follow-ups and non-phone account management
• We're a team-focused group; some days will be focused on helping other teams meet goals or finish projects''

Note: This position is Hybrid in Uptown Dallas (Monday, Wednesday, Thursday in office, Tuesday, Fridays work from home)

Schedule: Mondays 8:00am-6:00pm, Tuesdays 9:00am-6:00pm, Wednesdays 9:00am-6:00pm, Thursdays 9:00am-6:00pm, Fridays 9:00am-5:00pm

What You’ll Do:

• Answer a minimum of 40 inbound calls daily, delivering accurate and complete consultations
• Check voicemail and return calls same business day
• Respond to inbound emails with professionalism and warmth
• Review and implement online changes timely, so that all changes are approved within one business day of submission
• Support other departments as business needs emerge
• Report client suggestions/complaints
• Report client quotes, reasons for account closures, and service upsells

Who You Are:

• Bachelor’s Degree preferred (Business/Economics/Government preferred)
• 1-3+ years of related client service experience
• Strong communication skills, both written and verbal
• Team-player, with a passion for delivering exceptional customer service
• Strong attention to detail
• Strong change agility and ability to shift quickly as needed
• A driven nature and willingness to tackle complex projects and goals
• Comfortable in a fast-paced environment
• Comfortable meeting and exceeding daily and weekly critical metric benchmarks
• Open to feedback, ongoing learning, and comfortable asking questions
• Reliable and consistently punctual
  

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Salary Range:  $26.25 (hourly) and non-negotiable

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