At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Customer Orientation:

• Build and maintain trusted relationship with assigned clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors);

• Serve as a focal point when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams);

• Coordinate different international teams to best serve our customers;

• Understand client’s structure and processes around choosing/implementing new solutions;

• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells are the metrics in focus);

• Work closely with our Customer Success Team for existing and future SaaS business;

• Ensure client's account is set-up properly: Collaborating with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance);

• Monitor and take actions to minimize health risks in cooperation with our Revenue Assurance Team;

• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Internal initiatives:

• Help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting by providing constructive feedback and ideas;

• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance);

• Update all activities regarding client engagements and opportunities in dedicated tools (Salesforce);

• Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.

More About You:

• 3-5 years of customer facing related experience (e.g., B2B sales, customer success, customer growth etc.);

• Bachelor’s degree in Business, Management, Communications, IT, Telecommunications, or other related degree;

• Ideally experience working with CPaaS and customers in APAC Fintech/Gaming/Tech industry;

• Experience in selling communications to a technical and business audience, building trust and mutual respect with technical customers and peers.

• Professional communication skills in Mandarin and English (written and spoken fluency);

• Excellent command of MS Office suite, especially MS Excel;

• Ability to work individually and in (remote) teams across all levels of the organization;

• Strong Networking & Relationship building skills.

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