Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

The Technical Support Specialist is responsible for contacting and working directly with global travel agencies to obtain airline ticket data on behalf of all PRISM licensee airline customers and their corporate clients. Will also provide technical support to these global travel agencies, involving direct communication to resolve data-related issues, troubleshoot system problems, and ensure the smooth operation of our data services.

Key Responsibilities:

• Client Support:
  • Provide timely and effective technical support to global travel agencies.
  • Troubleshoot and resolve a variety of data-related issues.
  • Assist agencies with data transmission, late or missing data, and other data-related inquiries.
  • Respond to internal clients inquiries and requests in a professional and timely manner.

• Data Analysis:
  • Analyze data using diagnostic tools to identify and resolve issues.
  • Monitor data quality and accuracy.
  • Identify trends and potential problems in data.
  • Good time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.
  • Demonstrate sense of urgency for sensitive issues. 

• System Maintenance:
  • Assist in the maintenance and improvement of data systems and processes.
  • Stay updated on system changes and enhancements.

• Communication:
  • Effectively communicate with clients, both verbally and in writing.
  • Collaborate with internal teams to resolve complex data issues.
  • Document technical issues and resolutions.

Please make sure your resume is in English. 

Qualifications:

• Excellent customer service skills.
• Fluent in English and Spanish, both written and spoken.
• Minimum of 2 years of experience in the airline, travel agency or travel industry.
• Strong technical skills, including proficiency in Microsoft Office Suite.
• Excellent problem-solving and analytical skills.
• Strong attention to detail.
• Ability to work independently and as part of a remote team.
• Ability to handle multiple tasks and prioritize work.
• Ability to analyse, identify key problems, articulate them efficiently and make decisions to solve issues.
• Excellent interpersonal and teamwork skills.
• Experience with data analysis and reporting tools would be a plus.
• Knowledge of airline industry data standards and protocols is highly valued.
• Experience with remote work and virtual teams will be an added advantage

This position offers a unique opportunity to work with a diverse global client base and contribute to the success of our data services.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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