Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Parts and Service Consultant on the Medium Hydraulic Excavator (MHEX) New Product Introduction (NPI) team, you will lead the lifecycle activities for NPI projects across the MHEX and Forestry Machine model lineup.

The successful candidate will play a key role in contributing to the excavation division (EXD) services growth initiatives through driving aftermarket opportunities into machine NPI projects, as measured through parts and service revenue and POPS growth. Working with partners within EXD and with partner organizations across the enterprise, this role will ensure service part setup is completed, kitting strategies are implemented, and the marketing organizations have aftermarket-focused content completed at the launch of each NPI project. The ideal candidate will communicate effectively among different functional areas, will influence others outside of their organization, and will
creatively grow the MHEX aftermarket and services business to help achieve growth targets.

Duties may include:

• Drive aftermarket opportunities into the original NPI development process, helping to create new products with the aftermarket in mind from the start of development

• Lead parts blitzes to set up service parts ahead of NPI production start

• Develop and execute kitting strategies to deliver easy machine upgrades in the aftermarket

• Gather and provide VOC and VOD to the engineering, manufacturing, purchasing, pricing, and logistics teams

• Work with marketing organizations (CISD and GCI) to develop Go To Market content with clear and compelling value stories

• Ensure parts setup, including regional stocking and pricing, is completed ahead of GW6 of the NPI project

• Drive service parts OPACC analysis prior to production to ensure healthy parts growth through NPI projects

Skill Descriptors:

• Customer Focus

• Problem Solving

• Effective Communication

• Strategic Thinking

Posting Dates:

October 15, 2024 - October 29, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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