What we need 

Symbotic is looking for a Shift Manager to lead the daily activities of the site operations team focused on day-to-day activity, safety, and quality.  Our Shift Manager will be a key partner and leader at our customer’s site.   

What we do 

The Shift Manager reports to the Automation General Manager and is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance. 

What you’ll do 

• Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily. 

• Manage a team of hourly and salaried employees to support the customers' hours of operations. 

• As the system operates at various levels, execute standard operating procedures to drive performance enhancements, adjusting to changing business conditions as required. 

• Ensures proper staffing of all functions for the established operating pattern, training and development of employees, setting goals and objectives. This includes evaluating performance by preparing performance reviews. 

• Coach the team to respond effectively to issues/problems in the system. Develop standards, 

• processes, procedures and documentation for dealing with specific problems. 

• Train and enhance the performance of the team members. Regularly assess the performance of team members. Train and motivate employees to exceed customer expectations. 

• Communicate regularly with the local customer management team as well as the teams at Symbotic headquarters. 

• Monitor system performance, report on trends of problems and present solutions. 

• Monitor and provide defined KPI reporting based on contractual agreements. 

• Conduct accident investigation per company guidelines and use judgment and discretion to make findings and document them. 

• Other duties as assigned. 

What you’ll need  

• Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation or equivalent work experience. equivalent work experience.  

• Minimum of 3 years of experience in management and operations manufacturing or related field. 

• Strong knowledge of automation, warehousing, and business processes. 

• Brings strong leadership skills with ability to motivate cross-functional or cross-facility groups. 

• Regularly interacts with executives and customers to influence and drive operational excellence. 

• Ability to work independent of supervision following maintenance procedures and manuals. 

• Knowledge of Microsoft Office Suite. 

Our Environment 

• There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure. 

• You will regularly be near railings that are high off the ground.  

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.  

• AT times you may be at a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness). 

• Frequent ability to safely and efficiently lift items weighing up to 50lbs and move items weighing up to 80lbs. 

• Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms.  

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. Where you may need to be able to stand, climb, balance, stoop, kneel, crouch, or crawl. 

• Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols. 

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