About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

We’re looking for an experienced design leader to straddle our Acquisition and Retention tribes. This part of the organisation is responsible for the entire customer experience outside of making a claim.

As a Group Design Lead you’ll be responsible for leading and mentoring a team of talented designers, while also taking a hands-on approach to design. The role requires extremely strong communication and stakeholder management across cross-functional teams to define strategy and guide direction ensuring a holistic approach to design development.

Problems in this space span from internal to external facing parts of our experience. Thinking about how we personalise the experience to get customers on board, simplifying and streamlining customer checks, effectively letting them manage their policy, and thinking of creative ways to ensure they stay on cover with us.

What you’ll be doing

Partnering with the Group Product Managers and Engineering Managers. Defining and challenging product vision, initiatives and roadmap.

Overseeing crucial design projects within the product stream. Reviewing, unblocking and supporting design proposals, maintaining visibility and transparency of efforts. Ensuring that all design aligns with the stream’s goals and addresses clear problems. 

Taking the lead of large, ambiguous, future facing projects. Helping to create initial clarity in direction to build excitement and alignment of future direction.

Being hands-on. Be prepared to get stuck in and know where to lean in to support delivery across groups.

Shipping work you and your stream are proud of. Crafting experiences that are innovative, easy to use and ensuring that all design work is meeting high standards.

Planning and coordinating  design work. Supporting the designers to deliver results.

Ensuring that the team is strategically aligned. Ensuring commitments and ideas are connected to the function’s goals and strategy.

Providing mentorship and coaching. Guiding product designers in planning and executing design, helping them develop their skills and expertise.

Raising the bar for Design Culture. Building on collaboration and efficient ways of working across disciplines.

Owning people processes. From salary reviews, performance evaluations and career goals. You’ll identify skill gaps and grow the team accordingly.

You should apply if

• You’re an experienced designer who has several years of leadership and management under your belt.

• You’ve had experience working in growth-focused roles within SaaS, DTC, or eCommerce businesses.

• You’re someone who is outcome-focused, who understands the balance between business goals and the user experience

• You love to influence decisions, aren’t afraid to challenge and inspire/encourage your team to do the same

• You’re a strong cross-functional collaborator, a great communicator and excel at getting stakeholder buy-in

• You’re a strategic leader who leads by example but still has a passion for the craft and wants to be hands on.

Perks of the job

• Flexible working - Spend at least 2 days a week with your team in our new collaborative London office. The rest is up to you! *If this arrangement doesn’t work, don’t let it hold you back. We’re always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we’ll talk about our options

• Competitive bonus scheme - designed to reward and recognise high performance 🌟

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰

• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years

• Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less 🖥

Our process

Is broken up into 3 stages.

• Initial call with our Marshmallow recruiter (30 mins)

• Past experience interview with Georgia (1 hour)

• A collaborative task onsite with Product and Design (2 hours)

• Finally, a culture interview (1 hour)
  

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.