Hours:

35 hours per week, Monday to Friday, with a minimum of 3 days per week to be worked from our Head Office in Skipton

Salary:

£30,000 Per Annum

Closing Date:

Fri, 24 Apr 2026

The salary for this role is up to £30,000 per annum dependent on skills and experience.

We’re looking for someone to come and act as a subject matter expert across all things Financial Advice systems, playing a key role in how our internal systems are used across the business. You’ll work closely with stakeholders to identify, influence and drive improvements in the accuracy, efficiency, and usability of the systems and the data they hold, helping to enhance both colleague and customer experience. Acting as a central point of contact for any system related issues, you’ll support the smooth delivery of change through strong collaboration, effective issue resolution and the upskilling of colleagues.

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You will join the FA Systems Team of c.13 colleagues, a mixture of MI Consultants, Analysts, and Specialists – working with stakeholders across the business to drive improvements to FA systems.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• Colleague mortgage (conditions apply)

• Salary sacrifice scheme for hybrid & electric car

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

• Analyse the root cause of issues and escalate to the relevant departments

• Assist business areas to propose change requests and support the submission of change requests to the relevant teams

• Facilitate and participate in an FA Systems monthly change meeting and communicate any key information to the relevant business areas

• Support system changes and new releases from a testing perspective

• Share and build knowledge with other FA Systems Analysts and apply a wider perspective to problem solving

• Communicate information relating to changes to any relevant business areas.

• Aid business areas with training, MI requirements and Focus procedure manuals

What Do We Need From You?

• Effective communication skills - ability to question to understand colleague experiences and requirements, and translate complex solutions to non-technical users in a way that’s easy to understand

• Attention to detail when analysing data from multiple sources

• A curious approach to identifying issues or improvements and understand root causes, to look at preventative measures

• Experience either in a similar analytical or testing role, or strong background in Financial Services/Financial Advice

• Ability to think flexibly, bring curiosity and challenge the way we do things